The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
General
Find solutions to general ServiceNow related problems.
Application Development
Create, manage, and distribute custom applications for your business. You can create custom applications to extend existing functionality delivered with the core platform or introduce new functionality.
Authentication
Validate the identity of a user trying to access a ServiceNow instance with authentication.
- Single Sign On with iOS mobile App does not work (KB0621608)
- Cannot use Multi-Provider SSO to log in with digest tokens with the mobile app (KB0623015)
- If Multi-SSO is installed, check whether SAML installation exits are inactive (KB0623385)
Automated Test Framework
Create and run automated tests on your ServiceNow instance. When you upgrade or modify an instance, run these tests to confirm that the instance still works as designed.
CMS
The Content Management System (CMS) is a ServiceNow application that primarily enables users to create a custom interface for the ServiceNow platform and ServiceNow applications.
- $pwd_change UI Page is sized too short when loaded into a CMS iFrame content block (KB0622406)
- No default content type available for record list view results on CMS Global Search (KB0598573)
Domain Support
Manage your separated domains with by activating Domain Support for your ServiceNow instance where you can view, enable, and configure the status of domain separation support.
- Unable to add or import groups to a domain separated instance after upgrading (KB0623425)
- domainCache can be undersized for instances that have users assigned to 200+ groups causing slowness...
Forms
View and edit records in a form to display information from a table.
Import/Export
Migrate data from one instance to another.
- Logged users that do not exist on the sys_user table cannot print to PDF with the Webkit plugin (KB0...
- Clicking Browse on LDAP OU Definitions can return "undefined" in the Filter field instead of blank (...
Knowledge Management
Help important information flow between the IT departments and the company or organization using knowledge management.
- Word document tables of contents are not imported into knowledge base articles correctly (KB0610395)
Lists
Display information from a data table and search sort and filter that information using lists.
Live Feed
Post and share content in a ServiceNow instance with Live Feed.
Mobile
Access your ServiceNow instances and perform common tasks using the ServiceNow mobile browser.
- Service Catalog on Mobile does not display any categories (KB0598723)
- Task Surveys links do not work on mobile UI (KB0551122)
Performance Analytics
Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.
- In the iOS app, if the real-time score is the same as the last collected score for a Performance Ana...
- In the iOS app, a real-time Performance Analytics indicator with an empty unit appears as Unknown in...
- An HTTP Code 408 error is thrown while exporting a scorecard with a large amount of data as an image...
- The iOS app displays the real-time score for a real-time Performance Analytics indicator when a time...
Reporting
Manage and customize the visibility, types, generation, and output types with reporting.
- Date-Time Condition Builder Definitions (KB0623406)
- The "Other" section of a report does not display the correct data if the report is not saved (KB0596...
- Bar chart colors do not reflect 'Chart Colors = use chart colors' choice when setting 'Group by' to ...
- List calculation disappears once a report is saved (KB0622579)
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.
- Mandatory variables on Service Catalog RITM records are intermittently created with empty values (KB...
- Service Catalog cascading variable does not contain a new value if you navigate back to the order gu...
- Three buttons with name "true" appears in place of the "Order" button while you check out any Servic...
- Catalog UI policies are not applying to variables in a RITM / Catalog Task variable editor when read...
- Maximum length of 255 of catalog variable reference qualifier conditions causes truncation of the co...
- SC Catalog Get API returning java.lang.NullPointerException if the "Data Lookup and Record Matching ...
Service Portal
Service Portal allows you to easily configure, customize and extend an alternative user experience to the standard platform UI.
- Nested containers used to create more than two column layouts in catalog items not rendering properl...
- Some Catalog Client Scripts do not work in Service Portal because using unsupported APIs (KB0623310)
- Subcategories in Knowledge Base are not displayed in Service Portal (KB0597859)
- Non ITIL users cannot see the record to approve on the Service Portal (KB0623251)
System Applications
Create, organize and manage your applications with System Applications.
Upgrades
New releases and upgrades allow for ServiceNow customers to get the most out of the latest products.
User Interface
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
- UI15: Unable to resize the left filter navigator by dragging the vertical bar if collaboration.frame...
- List v3: New item created through a reference pop-up window is not auto-populated in the reference f...
- Setting a field to be non-mandatory with g_form.setMandatory makes the field mandatory (KB0597989)
- Multi-line Description field is displayed as one long string in the activity log (KB0598471)
- Description field dictionary entry has a max_length value of 4000, but it allows values with more ...
- Description field hover pop-up text not formatted in a list (KB0597330)
Web Services
Allow diverse HTTP-based applications to talk to each other with web services.
3 Comments
