The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Discovery
Explore the device's configuration, provisioning, and current status and updates the CMDB, identify running software and TCP connections between computer systems with Discovery.
Global Support and Troubleshooting
Get the most from self service resources and troubleshooting with Global Support and Troubleshooting articles.
Platform as a Service
Manage fields, function and tasks within the ServiceNow platform.
On-call Scheduling
On-call scheduling provides a way to determine which member of a user group is available to complete a task.
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.
- Service Catalog home page is blank to non-admin users if a category has no active items (KB0594578)
- ServiceCatalog processor, when made public, incorrectly allows a request to proceed (KB0594823)
System Applications
Create, organize and manage your applications with System Applications.
Team Development
Support parallel development on multiple, sub-production ServiceNow instances using team development.
- On Fuji, Use Pulled Version will drop and re-create a column to shorten it (KB0594812)
- On Fuji, Team Dashboard - Back Out All drops and re-creates columns to shorten them (KB0594831)
- On Fuji, Local Change - Back Out drops and re-creates columns to shorten them(KB0594820)
Upgrades
New releases and upgrades allow for ServiceNow customers to get the most out of the latest products.
- On Fuji, Upgrade Details - Back Out drops and re-creates columns to shorten them (KB0594816)
- On Fuji, Upgrade Details - Revert to Out-of-box drops and recreates columns to shorten them (KB05948...
- On Fuji, Upgrade Details - Reapply Changes drops and re-creates columns to shorten them (KB0594822)
- On Fuji, Upgrade Details - Revert to Out-of-box drops and re-creates columns to shorten them (KB0594...
User Interface
Manage how data is stored on an instance.
