Over the past four weeks, I had the opportunity to be part of the Architecture Excellence (ArchX) program, and I can honestly say it has been one of the most engaging learning experiences I've had. The program was structured across 4 weeks, with 2–3 ...

Risk Assessment in Change ManagementWhen managing change requests in ServiceNow, assessing risk is a critical step to ensure changes are implemented safely and effectively. ServiceNow provides two primary methods for calculating the risk of a change:...

Description:When attempting to open any topic within the Virtual Agent Designer, the screen remains stuck on “Connecting” and fails to load the designer interface.     Root Cause:It could be due to the system property glide.ui.escape_all_script bein...

Hi Everyone, In certain scenarios, there's a need to check whether the currently logged-in user is a member of a specific group from the client side. For this I wanted to share a quick reference how we can achieve it.   1. Create Script Include Name ...