The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Agile Development
The Agile Development application is an iterative and incremental process for software development environments.
Automated Test Framework
Create and run automated tests on your ServiceNow instance. When you upgrade or modify an instance, run these tests to confirm that the instance still works as designed.
- Set Field Values step configuration does not support dependent / asynchronous updating fields (KB062...
- "This step failed because a client-side Javascript error was detected" error is displayed (KB0623238...
- Screenshot does not display the bottom of a UI Element because it is hidden by the bottom of the pag...
Chat
Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat.
Discovery
Explore the device's configuration, provisioning, and current status and updates the CMDB, identify running software and TCP connections between computer systems with Discovery.
- Cisco GSS - Get Domains sensor does not support different domain lists (KB0622372)
- CIs are being created with the name [OBJECT OBJECT].[OBJECT OBJECT] (KB0622711)
- An IP Network specified with a subnet mask /32 will prevent a Discovery Schedule from starting (KB...
Edge Encryption
Edge Encryption allows you to control and possess all encryption keys for encrypted data.
Event Management
Combine multiple sources from monitoring tools into a single event management console to integrate with other ServiceNow features.
Forms
View and edit records in a form to display information from a table.
Import/Export
Migrate data from one instance to another.
Live Feed
Post and share content in a ServiceNow instance with Live Feed.
Mobile
Access your ServiceNow instances and perform common tasks using the ServiceNow mobile browser.
Performance
Monitor, troubleshoot and manage the speed and accessibility of your instance with platform performance.
- Query business rule causes NullPointerException error when exporting data from list view (KB0623094)
Performance Analytics
Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.
Platform
Manage fields, function and tasks within the ServiceNow platform.
Project Management
Create and manage projects of all sizes, from small projects with a few tasks to large portfolios of projects that contain complex tasks with various relationships and dependencies.
Reporting
Manage and customize the visibility, types, generation, and output types with reporting.
- "ERROR: No response from the server" when creating a Map report (KB0622575)
- Cannot export or print or schedule Multilevel Pivot table reports (KB0623133)
- List calculation disappears once a report is saved (KB0622579)
- Excessive logging from layout macros (KB0622603)
- "Omit if no records" is not honored for Scheduled reports created on "Report Sources" (KB0623142)
- Lists in Self-Service homepage introduce horizontal/vertical scroll bar in IE11 (KB0623143)
- Reports do not display correctly under the My Reports section when the user's username has been chan...
- Calendar Type Report shows 0:00 when 'Calendar by' field is not date-time stamp (KB0622602)
- Drilldown to list is broken for Speedometer chart type (KB0622734)
- The "Other" section of a report does not display the correct data if the report is not saved (KB0596...
- Accessing sys_report_drill.do?SCHEMA causes a NullPointerException from the ACL (KB0623139)
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.
- Service Catalog processor, when made public, incorrectly allows a request to proceed (KB0594823)
- On a new Catalog Item form, the default value in Catalogs field is broken if language is not English...
- Variables are not aligned on sc_req_item page if using variable set (KB0565455)
- 'Price if checked' and 'Recurring price if checked' fields are Decimal type, preventing using multi-...
- Reference qualifier on tree picker in catalog variable does not restrict selection when used in RITM...
- Catalogs have extra space between variables (KB0621140)
Service Mapping
Automatically discover all business services of your organization and build a comprehensive map of all devices, application and configuration profiles using Service Mapping.
Service Portal
Service Portal allows you to easily configure, customize and extend an alternative user experience to the standard platform UI.
- Cannot view content of large, read-only text field because input does not resize (KB0622402)
- Variable sets with containers in order guides with cascade variables enabled cause excessive memory ...
- Catalog UI policy action does not run on-load in Service Portal for conditions on the CheckBox varia...
- Service Portal Order Guides: Multiples of the same item are added even if only one checkbox was chec...
System Applications
Create, organize and manage your applications with System Applications.
Team Development
Support parallel development on multiple, sub-production ServiceNow instances using team development.
User Interface
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
- Incident > Email window (vertical) side scroll bar overlaps the "Send" Button (KB0623057)
- UI15: Unable to resize the left filter navigator by dragging the vertical bar if collaboration.frame...
- Line breaks in multi-line string fields are removed in activity stream (KB0596358)
- Template Dialog has double save buttons with UI advanced property enabled (KB0564244)
- g_form.isReadOnly does not work for most fields when marked read only on their dictionary record (KB...
- UI Policy conditions are not evaluated correctly when using Variables in the condition builder (KB05...
- Editing template data for list field removes entries (watchlist) (KB0622727)
- Reference qualifier set in a reference field does not work when using the auto-completer feature (KB...
