The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
General
Find solutions to general ServiceNow related problems.
Automated Test Framework
Create and run automated tests on your ServiceNow instance. When you upgrade or modify an instance, run these tests to confirm that the instance still works as designed.
Change Management
Minimize risks of changes to your environment with on-demand capabilities for creating, assessing, approving, and implementing in Change Management.
Chat
Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat.
CMS
The Content Management System (CMS) is a ServiceNow application that primarily enables users to create a custom interface for the ServiceNow platform and ServiceNow applications.
Contextual Search
Configure fields on forms and record producers to automatically display knowledge search results based on the entered text.
Discovery
Explore the device's configuration, provisioning, and current status and updates the CMDB, identify running software and TCP connections between computer systems with Discovery.
- SSH dmdicode probe fails with "No supported privileged command found, running as current user" error...
- Discovery of Oracle RAC Clusters is causing multiple inaccurate Oracle Instance records to be create...
Edge Encryption
Edge Encryption allows you to control and possess all encryption keys for encrypted data.
Forms
View and edit records in a form to display information from a table.
- [Accessibility] Unable to tab to or select text from read-only fields in Chrome 55 (KB0598897)
- Reference qualifier search and sort produce different results in non-English languages (KB0610476)
- For non-English languages, the reference field Parent on the sc_category form shows the value from t...
Import/Export
Migrate data from one instance to another.
- Easy Import fails for large tables when using "Mail it" - no email is generated (KB0623063)
- OOB a field that is left empty on an excel import will not set a field, it will not change it (KB062...
Knowledge Management
Help important information flow between the IT departments and the company or organization using knowledge management.
Lists
Display information from a data table and search sort and filter that information using lists.
Performance
Monitor, troubleshoot and manage the speed and accessibility of your instance with platform performance.
- Workaround PRB1028261: Impacted by large em_alert_history table & columns added in Helsinki to Istan...
- Query hash values mismatch after upgrading (KB0623334)
Performance Analytics
Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.
- PA dashboards not loading - NullPointerException error (KB0623144)
- Decreased performance on scorecards and widgets showing scores for 2nd level breakdowns, index missi...
- All pa_snapshots for an indicator are deleted (KB0621762)
Persistence
Manage how data is stored on an instance.
- Re-parenting of cmdb_ci to cmdb during upgrade to Geneva can cause data loss on unique, composite in...
- Issues identified during upgrade where adding a new column to a very large table with a default valu...
Reporting
Manage and customize the visibility, types, generation, and output types with reporting.
- Blank screen after clicking on the chart body in the "Problem Triage and Fix SLA" dashboard (KB06232...
- Calendar Type Report shows 0:00 when 'Calendar by' field is not date-time stamp (KB0622602)
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.
- Retrieving order guide information for an ordered item (KB0622885)
- After upgrading to Istanbul, updates to existing catalog task or requested items trigger warning tha...
- Service Catalog processor, when made public, incorrectly allows a request to proceed (KB0594823)
- Maximum length of 255 of catalog variable reference qualifier conditions causes truncation of the co...
User Interface
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
- Activity fields are missing (KB0597988)
- Error displayed when query data in Istanbul: java.sql.BatchUpdateException: Duplicate entry 'timeago...
- Script Action set to run on session.established event does not run when impersonating a user (KB0622...
- Unable to delete templates from the template bar in any non-English language (KB0623152)
- g_form.isReadOnly does not work for most fields when marked read only on their dictionary record (KB...
- Delay in Type Filter on left navigation panel (KB0622265)
- The collapse.section user preference causes missing fields (KB0565266)
- List v3: The lookup view on the Certificate Template form (cert_template) does not align correctly (...
- Duplicate default views for task lists or forms are created by user transactions (KB0623351)
- Description field hover pop-up text not formatted in a list (KB0597330)
Web Services
Allow diverse HTTP-based applications to talk to each other with web services.
