Recently added and updated Knowledge Base articles:
General
Find solutions to general ServiceNow related problems.
Automated Test Framework
Create and run automated tests on your ServiceNow instance. When you upgrade or modify an instance, run these tests to confirm that the instance still works as designed.
- Copying the Record Query step configuration results in a new step config that cannot be rendered whe...
- Set Field Values step config does not support asynchronous updating fields (KB0622666)
Discovery
Explore the device's configuration, provisioning, and current status and updates the CMDB, identify running software and TCP connections between computer systems with Discovery.
- SSH Credential authentication fails with error "no suitable key exchange algorithm was agreed" (KB06...
- On SCCM 2012 v2, Publisher' field on cmdb_sam_sw_install table is empty when source contains (R), ®,...
- When MID server uses WMI for Discovery instead of the "Windows - Installed Software" PowerShell prob...
- The Virtualized by::Virtualizes relationship between a virtual machine and the ESX server is not cre...
- Discovery of Oracle RAC Clusters is causing multiple inaccurate Oracle Instance records to be create...
- SNMP probe command times out (KB0598988)
- Discovery of storage on Linux fails and displays the error message 'Linux - Storage: TypeError: Cann...
- Lookup of credentials by IP address in CyberArk fails if the IP address is a substring of another IP...
- Network adapter information is not populated for Mac OS X (KB0598585)
- Discovery processing can be cancelled (using memory.watcher) or cause severe performance issues due ...
- Discovery is updating CMDB CIs directly instead of using identification engine which bypasses reconc...
- Incorrect values in last_discovered and first_discovered fields inserted if glide.sys.date_format is...
- CIM discovery issue on HP 3PAR storage servers (KB0598566)
Import/Export
Migrate data from one instance to another.
Integrations
Consolidate your ServiceNow product with CMDB,Incident Management, Problem Management, Change Management, User Administration, and Single Sign-on using Integrations.
Lists
Display information from a data table and search sort and filter that information using lists.
MID Server
Facilitate communication and movement of data between the ServiceNow platform and external applications, data sources, and services with a MID Server.
Performance Analytics
Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.
- An HTTP Code 408 error is thrown while exporting a scorecard with a large amount of data as an image...
- Records not appearing when the Records tab is selected (KB0622581)
- Performance Analytics data collection jobs can be run as an inactive user (KB0622585)
Reporting
Manage and customize the visibility, types, generation, and output types with reporting.
- List calculation disappears when the report is saved (KB0622579)
- Using Export to PDF for a form that contains an empty Translated HTML field will throw an error (KB0...
- Filters are not applied when drilling down from Multilevel Pivot Report (KB0622689)
- Prefixes in variable names make selecting items from the Reporting slushbucket difficult (KB0622601)
Service Mapping
Automatically discover all business services of your organization and build a comprehensive map of all devices, application and configuration profiles using Service Mapping.
System Applications
Create, organize and manage your applications with System Applications.
- Exceptions thrown during Source Control Commit can leave the local repository dirty, preventing furt...
- In ServiceNow Studio, it is easy to lose changes to unsaved files when stashing (KB0622655)
- In ServiceNow Studio, an empty dialog is displayed when applying a stash fails (KB0622656)
UI Policy/Client Script
Create and manage UI and client scripts with UI policy and client scripting.
Update Sets
Move groups of customizations from one instance to another using Update Sets.
Upgrades
New releases and upgrades allow for ServiceNow customers to get the most out of the latest products.
User Interface
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
- UI15 themes Heisenberg, High Contrast, and Light are identical to System (KB0622641)
- Additional comments, Work notes, and Activity log not displayed in Change Schedule for UI16 (KB06226...
- Screen does not refresh after time zone change (KB0622647)
- Blank screen appears when changing userid while logged in (KB0622643)
- Users with the template_scheduler role are not able to schedule a template (KB0622573)
- If sorting is done in list view, duplicate records are shown on multiple pages when using pagination...
- Script Action set to run on session.established event does not run when impersonating a user (KB0622...
- "Omit new button" condition does not work in Helsinki List v3 (KB0622645)
- List and Form View in UI15 - Highlighted row style disappears when record is open in the form pane (...
- Form UI on wf_workflow_version table is broken (KB0622654)
- Tabbed forms in UI15 are not working properly and all form sections are shown (KB0622649)
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