The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
CMS
The Content Management System (CMS) is a ServiceNow application that primarily enables users to create a custom interface for the ServiceNow platform and ServiceNow applications.
Discovery
Explore the device's configuration, provisioning, and current status and updates the CMDB, identify running software and TCP connections between computer systems with Discovery.
- Load balancer discovery not setting status of non-existent services, pools, and the like to Absent (...
- After upgrading to the Helsinki release or later from Fuji or Geneva, VMware vCenter event collector...
Edge Encryption
Edge Encryption allows you to control and possess all encryption keys for encrypted data.
- How to stop Edge Encryption errors from being generated when the Edge Encryption proxies are stopped...
- Edge Encryption proxy faces extreme slowness at the client browser (KB0622239)
MID Server
Facilitate communication and movement of data between the ServiceNow platform and external applications, data sources, and services with a MID Server.
Platform
Manage fields, function and tasks within the ServiceNow platform.
- ServiceNow Express - Display or hide Resolve button on incident form (KB0622412)
- Having the glide.security.use_csrf_token disabled can cause users to be presented with generic brows...
- Application navigator (left nav) does not load (is blank/continuously loading) in UI16 when using IE...
Service Mapping
Automatically discover all business services of your organization and build a comprehensive map of all devices, application and configuration profiles using Service Mapping.
- Resolving the issue of a load balancer disappearing from the business service map (KB0621529)
- Resolving the issue of SSH command time out during discovery in Service Mapping (KB0621670)
- Service Mapping Incorrectly Identifies a Service Due to Run Order of the Patterns (KB0622477)
Service Portal
Service Portal allows you to easily configure, customize and extend an alternative user experience to the standard platform UI.
- Multi Line Text variables behave differently in different browsers (KB0622474)
- Knowledge Base articles do not support attachments (KB0622472)
UI Policy/Client Script
Create and manage UI and client scripts with UI policy and client scripting.
User Interface
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
- Edit button disappears after creating or modifying templates as ITIL user (KB0622436)
- Global text search type-ahead suggestions shown in UI15 do not show in UI16 (KB0622439)
- How to configure the title of a list card in split mode using List v3 (KB0597470)
Visual Task Boards
Transform the navigation of lists and forms into an interactive graphical experience with Visual Task Boards.
- Visual Task Board does not retain preference for displaying all journal fields (KB0622194)
- In guided board, a new lane will not be created if a card is updated to elicit a new lane (KB0622385...
Workflow
Automate multi-step processes with a graphical workflow engine.
