The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Application Development
Create, manage, and distribute custom applications for your business. You can create custom applications to extend existing functionality delivered with the core platform or introduce new functionality.
Authentication
Validate the identity of a user trying to access a ServiceNow instance with authentication.
Automated Test Framework
Create and run automated tests on your ServiceNow instance. When you upgrade or modify an instance, run these tests to confirm that the instance still works as designed.
- Screenshots are not displayed in test results due to missing extension (KB0622763)
- Repeat field duration cannot be set in Automated Test Framework (KB0622762)
Discovery
Explore the device's configuration, provisioning, and current status and updates the CMDB, identify running software and TCP connections between computer systems with Discovery.
- AWS Discovery fails on large payload attachments (KB0622674)
- CIs are being created with the name [OBJECT OBJECT].[OBJECT OBJECT] (KB0622711)
- Disk size information is not aggregated from the storage disk sizes (Solaris and Windows servers) (K...
- An IP Network specified with a subnet mask /32 will prevent a Discovery Schedule from starting (KB...
Event Management
Combine multiple sources from monitoring tools into a single event management console to integrate with other ServiceNow features.
Human Resources Service Management
Use service management principles to help automate standardized HR processes.
- Updating email address on HR Profile table does not update primary email in Notification Device tabl...
- Translation prefix feature for translatable strings is not working on the HR Service Portal for brea...
- HR CMS portal search issue (KB0622712)
Knowledge Management
Help important information flow between the IT departments and the company or organization using knowledge management.
Lists
Display information from a data table and search sort and filter that information using lists
Performance Analytics
Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.
- Decreased performance on scorecards and widgets showing scores for 2nd level breakdowns, index missi...
- At random times when loading a Performance Analytics dashboard, not all widgets resize properly - fo...
Reporting
Manage and customize the visibility, types, generation, and output types with reporting.
Schedules
Include or exclude time for various actions or tasks with Schedules.
Service Mapping
Automatically discover all business services of your organization and build a comprehensive map of all devices, application and configuration profiles using Service Mapping.
Service Portal
Service Portal allows you to easily configure, customize and extend an alternative user experience to the standard platform UI.
System Applications
Create, organize and manage your applications with System Applications.
Update Sets
Move groups of customizations from one instance to another using Update Sets.
User Interface
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
