The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Chat
Engage in real-time communication via instant messaging between users in an instance with ServiceNow Chat.
Discovery
Explore the device's configuration, provisioning, and current status and updates the CMDB, identify running software and TCP connections between computer systems with Discovery.
- Discovery of CIs and relationships for direct attached and multipath block storage on Linux hosts (K...
- Cisco GSS - Get Domains sensor does not support different domain lists (KB0622372)
- An error message occurs when the PowerShell storage probe sends a warning message without any warnin...
Domain Support
Manage your separated domains with by activating Domain Support for your ServiceNow instance where you can view, enable, and configure the status of domain separation support.
Edge Encryption
Edge Encryption allows you to control and possess all encryption keys for encrypted data.
- How to keep Edge proxy software versions in sync with instance upgrades (KB0622153)
- Edge Encryption Resources (KB0621962)
Email
Configure, diagnose and resolve issues with email and notifications.
Import/Export
Migrate data from one instance to another.
- When transforming import set data, Date/Time fields use the user's preferred date format (KB0622865)
Knowledge Management
Help important information flow between the IT departments and the company or organization using knowledge management.
Performance Analytics
Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.
- Slow performance when "Reduce request price - approval change" business rule scans sc_request_item...
- Unable to set the value of a list collector using setValue() (KB0622779)
- [UI11] Label for "Multiple choices" or "Checkbox" are extra tall than other types of variable (KB062...
- When configuring user criteria in a domain separated environment, the user criteria is ignored (KB06...
Service Mapping
Automatically discover all business services of your organization and build a comprehensive map of all devices, application and configuration profiles using Service Mapping.
- "List - Dashboard" view mode is not working (KB0622007)
- Resolving a failure to find a MID Server for an IP address (KB0622808)
Text Search
Administer global text search or Zing text search, to index and find information with text searches.
User Interface
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
- In List v3, [is same as] filter condition is missing [Show Related Fields] option (KB0622648)
- Adding special characters to a UI page causes display errors when the page is shown as standalone in...
- g_form.isReadOnly does not work for most fields when marked read only on their dictionary record (KB...
- When the session times out, confirmation dialog in Japanese is garbled. (IE only) (KB0622768)
- Homepage title with two single quotes causes errors and does not render/load content (KB0622847)
- When a view rule applies, hover on the "i" (information icon) on a table list will create extra view...
- Process Flow formatter displays horizontal scrollbar (KB0622849)
- Reference fields with & in their display value show as & when glide.ui.escape_text is false (K...
