The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Asset Management
Integrate physical, technological, contractual, and financial aspects of information technology assets using IT asset management.
CMS
The Content Management System (CMS) is a ServiceNow application that primarily enables users to create a custom interface for the ServiceNow platform and ServiceNow applications.
- How to select or change language from CMS site (KB0552129)
- When loading a CMS page, many scripts are removed from the page by the layout Java code (KB0552004)
- Clicking on the back button from /ess/profile.do shows the welcome screen (KB0552041)
- Hiding the small clock icon displayed on CMS pages (KB0552233)
- In CMS Search, output link changes after opening in new tab (KB0551946)
- ServiceNow session timeout not triggering expected UI warning or message when SAML enabled (KB055205...
Knowledge Management
Help important information flow between the IT departments and the company or organization using knowledge management.
- Clicking knowledge result from CMS global search appears to break out of CMS on Fuji (KB0551947)
- Make Fuji Knowledge v3 angular templates available in platform and editable (KB0552225)
- Need method to make new Knowledge v3 home pages ($knowledge.do) public (KB0551911)
On-Call Scheduling
On-call scheduling provides a way to determine which member of a user group is available to complete a task.
- On-Call Rotation reminder notifications - incorrect application of lead-time windows (KB0552554)
- Base instance generates rota.on_call.reminder events with null table, instance, and URI fields (KB05...
- Migrating to Notify from NotifyNow - On-Call workflows (KB0551603)
Change Management
Minimize the risk of changes to the IT environment with change management.
Schedules
Include or exclude time for various actions or tasks with Schedules.
- Calendar View: "sysparm_zoom=" in the URL has no effect (KB0552174)
- On Call Calendar view doesn't properly display half hour increments. (KB0552177)
- "Grandchild" schedules (children of children schedules) are not recognized in the overall schedule (...
- Schedule entry of type exclude and all day behaves incorrectly if end date time has been modified (K...
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.
- Service Catalog Auto Complete finds items that do not belong to any category (KB0552559)
- 'Item Designer - Task Sequence Complete' business rule sends event when updating closed catalog task...
- Item Designer issues when publishing new/updated Sections - not reflecting as expected on the Cat It...
- Mobile interface reference qualify condition breaks catalog variable selection (KB0552765)
- Proceed to Checkout button does not function correctly in CMS if page has URL suffix of "service_cat...
- Service Catalog Auto Complete finds items that do not belong to any category (KB0551990)
Web Services
Allow diverse HTTP-based applications to talk to each other with web services.
Workflow
Automate multi-step processes with a graphical workflow engine.
