The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Performance Analytics
Align your resources, systems, and employees to strategic objectives and priorities with Performance Analytics.
Discovery
Explore the device's configuration, provisioning, and current status and updates the CMDB, identify running software and connections between computer systems with Discovery.
Incident Management
Restore normal service operation as quickly as possible following an incident, while minimizing impact to business operations and ensuring quality is maintained with Incident Management.
Mobile
Access your ServiceNow instances and perform common tasks using the ServiceNow mobile browser.
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application.
- Unable to add variables to Service Catalog item (KB0598710)
- Stage field on the Requested Item form doesn't represent the current open Catalog task (KB0598722)
- Record producer variables are returning "undefined" instead of an empty string (KB0598709)
User Interface (UI)
Customize, personalize and manage the way users view and interact with your organization or company's interface using UI.
SLA
Define a set amount of time for a task to reach a certain condition using Service Level Agreement (SLA).
