The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.
Recently added and updated Knowledge Base articles:
Incident Alert
Enable organizations to manage quick and easy alerts within groups using incident alerts. (Click to see all Incident Alert Knowledge Base articles)
Runbook Automation
Automate simple or complex multi-system tasks on remote servers that are normally done manually with runbook automation, now known as Orchestration. (Click to see all Runbook Automation Knowledge Base articles)
Service Catalog
Order pre-defined, bundled goods and services from your IT organization or other departments with the Service Catalog application. (Click to see all Service Catalog Knowledge Base articles)
- Approvals: Comments are not set to mandatory on rejection (KB0547077)
- Deleted items in shopping cart cannot be re-added using Describe Needs (order guide) (KB0547041)
SLA
Define a set amount of time for a task to reach a certain condition using Service Level Agreement (SLA) (Click to see all SLA Knowledge Base articles)
- Task_SLA workflows transferred into an Update Set with the condition match "Run The Workflow" can ca...
- SLACalculatorNG does not update the has_breached field (KB0547078)
Surveys
Collect user opinion data using base system surveys, task survey management and survey wizard with ServiceNow Surveys. (Click to see all Survey Knowledge Base articles)
UI Policy
Create and manage the user interface with UI policies (Click to see all UI Policy Knowledge Base articles)
- Determine if there are client-side script errors (KB0547069)
- Determining if the client script is disabled (KB0547067)
- Determine if there is a bad or missing element on a form (KB0547070)
- Determine if there is a browser version issue (KB0547068)
- Determining if your UI policy is disabled (KB0547064)
- Troubleshooting UI policies (KB0547063)
