NowForum: The CIO Holy Grail - Reducing IT Costs AND Improving Service

[stephenmann]

The ServiceNow NowForums in Paris , Mainz , and London are just around the corner.

The events are a tasty blend of:

• Insight from industry thought leaders
• Customer success stories
• Partner showcases and conversations
• Networking with enterprise IT peers
• The CreateNow Custom Application Hackathon

And they are a great opportunity for existing and potential customers to learn more about ServiceNow, its customers and partners, and the technology — including the power of the platform. Importantly, to learn things that will help with IT operations and IT service delivery.

It's all about the collected learning — it's all about "shared practices"

ServiceNow is very proud of its customers' successes, and even prouder that our customers are so great at sharing their achievements with others. There is much we can learn from our peers.

While most enterprises are somewhat unique they are often subject to the same IT and business challenges (and opportunities) as other companies, no matter the industry vertical. Such as:

• Delivering the proverbial "more with less," or just more-for-the-same-cost as corporate IT-dependency increases
• Better understanding the needs and expectations of business colleagues and customers (and then delivering against them)
• Moving at a speed-of-change that suits business colleagues rather than the IT organization's current capabilities
• Delivering against the business demands for innovation — that's business innovation not IT innovation — and IT-enabled competitive advantage.

And notwithstanding the fact that under-pressure IT organizations are operating with limited people and financial resources, why would anyone want to reinvent the proverbial wheel when they can instead benefit from the mistakes and successes of others?

That is benefit from shared, rather than necessarily best, practices — learning from other ServiceNow customers, learning from your peers.

Consider the IT transformation at Gatwick Airport

A case-in-point is the Gatwick Airport presentation in London.

Having moved to ServiceNow earlier this year as part of a bigger IT transformation project, Anthony Lamoureaux will detail how Gatwick has achieved, or at least started to achieve, what now seems to be the de facto CIO "Holy Grail" — reducing IT costs whilst improving service.

As a soon-to-be-released customer case study will outline, Gatwick Airport has:

• With the implementation of a new IT operations center and ServiceNow calculated that they will save about 15% of IT Opex costs year on year for the next seven years
• Seen the IT service desk's Net Promoter Score (NPS) rise from a low of -20 with outsourced operations to +37.5 with Gatwick's own people and ServiceNow.

What did Gatwick Airport do to achieve such great improvement?

Ah that would be stealing Anthony's thunder.

Anthony will be presenting on Gatwick's IT transformation successes along with:

• Nine other ServiceNow customers presenting on their success stories, and
• ServiceNow's CEO, founder and CPO, and CTO all looking to the future of IT.

All in a single-day event at the UK NowForum at the The Mermaid, London, on the 10 October 2013.

A similar program, with different local-language customer presentations, will also be followed in Paris and Mainz.

And attendance at the event (and the Paris and Mainz events) is free.

So please sign up below to reserve your place:

• 08 Oct — NowForum Paris
• 09 Oct — NowForum Mainz
• 10 Oct — NowForum London

And let's not forget the CreateNow Customer Application Hackathon. It's your chance for fame, glory, to win prizes, and even more glory.

If you want to demonstrate your ServiceNow skills, and the power of the ServiceNow platform, then sign up for the CreateNow Custom Application Hackathon in one of the NowForum cities:

• Paris
• Mainz
• London

Where in just over 5 hours we challenge you and your assembled team to build a bespoke business app on ServiceNow.

We hope to see you at NowForum.