Overview:
Now Assist for Service Graph Connectors (SGC) brings AI-powered diagnostics and troubleshooting to Service Graph connector issues, helping IT teams resolve errors faster and reduce downtime. By summarizing errors and leveraging ServiceNow’s AI capabilities, users can automatically retrieve relevant knowledge base (KB) articles and suggested solutions, improving productivity and minimizing manual troubleshooting.
Current Challenges:
Diagnosing and debugging Service Graph connector issues can be time-consuming and complex, often requiring manual investigation to pinpoint the cause. Misconfigurations or data import failures can disrupt business operations, and without clear, actionable insights, support teams struggle to quickly resolve the root cause.
Business Need:
Organizations need a tool that can simplify the identification and resolution of Service Graph connector errors. Reducing Mean Time To Resolution (MTTR) for support cases is critical for maintaining operational continuity, especially when integrating various systems through certified connectors. Automating error diagnosis and providing immediate recommendations helps teams focus on higher-value tasks rather than manual troubleshooting.
What's in the offer?
Now Assist for SGC enhances the diagnostic process with several key features,
AI-Driven Error Summaries: Now Assist summarizes complex error logs into human-readable explanations, helping users quickly understand what went wrong and why.
KB Article Recommendations: After summarizing the issue, Now Assist automatically searches for relevant knowledge base articles and suggests actionable solutions, reducing the need for manual investigation.
Conversational Assistance: Through a conversational interface, users can directly ask Now Assist to diagnose connector issues. It will analyze the problem, summarize the error, and provide step-by-step recommendations for resolution.
Harness the value of other systems quickly and easily with Now Assist:
1. Build off other technology AI use cases to fast-track projects in security, asset management and Service Ops.
2. Quickly integrated with certified connections to over 65 other technology systems.
3. Easily implement and troubleshoot key connection with Generative AI informed with best practices.
Target Persona(s):
- CMDB Administrators who need to quickly diagnose and resolve Service Graph connector errors.
- IT Support Teams looking to reduce time spent troubleshooting issues and improve overall response times.
- Developers and IT Operations Managers responsible for managing system integrations and maintaining operational continuity across various technology systems.
- Service Desk Analysts who require immediate insights into error logs to resolve incidents efficiently.
References:
2. Enabling a Now Assist SGC skill
