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Derek32
ServiceNow Employee
ServiceNow Employee

Good governance accelerates delivery by clarifying what’s allowed, what’s reviewed, and what’s automated. Define tiers: low-risk changes flow with automated tests and approvals; medium-risk changes get lightweight architectural checks; high-risk changes require formal review and evidence. Standardize design patterns for common workflows (approvals, fulfilment, escalations, SLAs) and publish them in a pattern library. Require reusability checks before net-new components are created. Automate policy enforcement through linters, CI/CD gates, and ATF suites. Make architecture decisions discoverable via ADRs and a central wiki. Use data contracts to keep integrations resilient and versioned; discourage point-to-point sprawl. Ensure security-by-default: platform encryption, key management alignment, and strict integration accounts. Replace heavy CABs with risk-tiered approvals and pre-approved standard changes. Governance results should be visible in dashboards: adherence to patterns, test coverage, reuse ratios, and incidents linked to change. Involve Internal Audit early to codify evidence requirements into workflows, reducing audit fatigue. The goal is not to slow teams—it’s to lower cognitive load by turning rules into guardrails and automation. When governance is tangible and transparent, teams move faster with fewer surprises.

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