ServiceNow Impact : What's in the latest release - Utah version

[Raghuveer Moort]

Since the ServiceNow Impact Go-live in Jan 2022, Impact product has had 4 quarterly releases. Each included new innovations for our customers. Utah version is the 5th release, and here we share summary of new features introduced in this latest quarterly release in Utah version.

The Utah release represents a significant milestone, encompassing numerous new features and enhancements across ServiceNow impact accelerator catalog, proactive and preventive tools, and relevant insights and recommendations. These additions are designed to empower our customers using ServiceNow, enabling them to achieve their business objectives more efficiently and expedite their journey towards success.

Here is a view of the major new features and enhancements by category.​

• Impact Accelerator Catalog
  • Introduction to CxO Dashboards
  • Jumpstart your CIO Dashboard
  • ITSM Maturity Assessment
• Proactive & Preventive Tools​
  
  • Instance Observer: Alerting Channels
  • Instance Observer: Reporting

• Relevant Insights & Recommendations
  • Operational Performance Reporting
  • Product Adoption Roadmap
  • Consumption Report​

Note: You will need appropriate Impact package (Advanced or Total) to request or access below features/ Enhancement in ServiceNow Impact product. Kindly check with your ServiceNow Account or Impact team for any query related to Impact product subscription. 

#	Major Feature & Enhancement	Description	How to initiate/ leverage ?
1	Introduction to CxO Dashboards	ServiceNow Customers are aware of the power of ServiceNow’s home-grown C-Suite Dashboards, but they are unsure of how to get started in implementing it. Leveraging the “Introduction to CxO Dashboards” Impact Accelerator will provide C-Suite leadership a view into their organization, empowering strategic and operational decision-making.	Customers need to submit a request in the Impact Digital Experience. This Accelerator is intended for customers who are interested in deploying a C-Suite dashboard for which we do not have a ‘Jumpstart’ Accelerator (e.g., the CEO dashboard). For Customers interested in deploying the CIO Dashboard, they should request “Jumpstart Your CIO Dashboard.”
2	Jumpstart your CIO dashboard	CIOs and their leadership teams need a shared view of IT performance against the business’s top priorities, to answer critical business questions and make data-driven decisions. The “Jumpstart your CIO Dashboard” Impact Accelerator enables CIOs and their leadership teams to configure a dashboard to address their data visibility needs.	Customers need to submit a request in the Impact Digital Experience.
3	ITSM Maturity Assessment	Leveraging the “ITSM Maturity Assessment” Impact Accelerator will allow customers to effectively use ITSM to drive desired business outcomes.	Based on the input for the Assessment questions, a calculated product adoption / maturity score along with recommendations are aligned to the results. This is available as a request in the Impact Digital Experience.
4	Instance Observer - Reporting	As an Instance Observer user, you can configure the reporting module to visualize the instance telemetry that matters most to you. Empowering you to quickly validate instance performance freeing up time so users can focus on pushing innovation for their end users.	Request access to Instance Observer tool
5	Instance Observer – Alerting Channels	There are multiple alerting features benefiting all of Instance Observer users in the Utah release. Impact customers with Advanced subscription will now have the ability to leverage email alerting to ensure they are notified when alert parameters occur within their instance. Impact customers with Total subscription will now have the option to select multiple alerting channels with the introduction of SMS, 3rd party integration, and ServiceNow workflow alert channels. The introduction of these new alerting channels empowers organisations to reach their employees and execute workflows when anomalies occur within an instance.	Request access to Instance Observer tool
6	Operational Performance Reporting	With Operational Performance Reporting, customers understand how they are progressing against the operational outcomes defined in their Value Blueprint. Impact will help them track both the ROI achieved on their ServiceNow investment, but also the progress made on the operational metrics that matter to them.	Once the Value Blueprint is completed by the Impact Squad, customers can access Operational Performance Reporting in the Impact Digital Experience
7	Product Adoption Roadmap	By leveraging the Product Adoption Roadmap, customers know in which order they should implement their ServiceNow products to achieve their business objectives and accelerate their path to value.	Customers persona have access to the Product Adoption Roadmap. They will find it in the “Value Journey” page in Impact Digital Experience
8	Consumption Report	The Consumption report shows customers their usage of Impact features (Advisory Sessions, Accelerators, other Initiatives, and users with premium access to Developer Support and Instance Observer). This allows them to visualize the benefits they are receiving from Impact and accelerates their path to value.	All Impact customers will have access to the Consumption Report. They will find this new report in the “Features” page.