It is common today for an IT environment to generate terabytes of data per day. And often times, this poses a huge challenge for datacenter operators — it's hard to tell what's important and what's not. You could have an application outage, a customer service issue or a security breach. And while the answer is in the data, sifting through high volumes of disparate, disconnected data is time consuming, difficult and paralyzing.
When you're presented with the right information and intelligence at the right time, it aids with resolving incidents quickly and improves productivity. So, how do you achieve this? By bringing together two IT powerhouse solutions, Splunk and ServiceNow.
Here's how:
Splunk, a platform for machine data, makes it easy to collect data from any source, from anywhere. It provides you with the ability to search, correlate, analyze, visualize and act upon the data. Most importantly Splunk can act as a correlation engine, evaluating hundreds of events across technology silos and reflecting them into a single event.
ServiceNow Event and Incident Management enables you to capture IT events and streamlines incident workflows and the process for restoring service.
Many of you already use Splunk and ServiceNow independently. When you combine the two solutions, you can blend and correlate machine data to generate highly qualified information from Splunk into ServiceNow. You can use the search results from Splunk to create a single event or directly create an incident into ServiceNow. Once in ServiceNow's Event Management system, you can enrich that event, create an incident and/or initiate incident workflows.
How does this help you? It helps prevent a event storms, and instead allows you to focus on the issues that truly matter; you enable your teams to take immediate action and resolve incidents quickly, and lastly, you are empowered with the right data and visibility to build efficient incident workflows and operations.
Splunk and ServiceNow have worked together to enable this with the Splunk App for ServiceNow, available on the ServiceNow Store and Splunkbase. It's free and easy to get started. It also comes with built-in dashboards that provide you detailed insights into incident status, performance, changes, events and more. The Annual Splunk User conference is happening this week in Las Vegas, stop by the ServiceNow booth to see a live demonstration and speak to the experts and download the Solution Brief.
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