Think like a ServiceNow Employee: Automation, Application Administration and Integration Solutions

[bianca_vaccarin]

It's a Tuesday afternoon and that 2:30 feeling is starting to sink in. You've been working all day to figure out a way around this ServiceNow implementation issue. You suddenly think to yourself, "wouldn't it be great if I knew everything a ServiceNow employee knows about using ServiceNow. If only I could think like a ServiceNow employee."

The good news is you can use the resources that our ServiceNow employees refer to.   When they need additional information on hurdles that our customers are coming across, ServiceNow employees use some of the Knowledge Base's (KB) top articles to help out our customers and gain better knowledge of the product.

Joseph Wheeler said, "There are several documents on the KB I always go to, because I know it will have the latest and greatest information, ranging from Cloud Security to Competitive data. So even if I download a file, I always check to see if there is a newer version on the KB."

Here are our top 3 KB articles to help you think like a ServiceNow Employee:

Topic: Automation Solutions

Title:   32-bit MID server will not start on 64-bit Linux (KB0518770)

Synopsis: If your 32-bit MID server does not start on a 64-bit Linux and you are receiving an error message, it may be because the 32-bit GNU C Libraries have been deprecated in the new version of Linux.

Topic: Application Administration Solutions

Title: Using a Custom URL with ServiceNow Instances (KB0521186)

Synopsis: If you want to present a custom URL to users, rather than one provided by ServiceNow, you will need to procure and configure web or proxy architecture.

Topic: Integration Solutions

Title: Emails to tickets are coming in as winmail.dat attachments (KB0529478)

Synopsis: If your email from Outlook produces an empty incident record with an attachment named winmail.dat, it may be because the email is being sent in Transport neutral Encapsulation Format (TNEF).

(Login will be required to view these articles)

You too can think like a ServiceNow employee. By using the resources that our employees use, it's almost as if you are getting all the information as someone on the inside. Use the ServiceNow KB for details on the hurdles you are coming up against as well as how to solve them.