Think Like a ServiceNow Employee: May 2014 Top KB Articles

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When they need additional information on hurdles that our customers are coming across, ServiceNow employees use some of the Knowledge Base's (KB) top articles to help them out and gain better knowledge of the product.

Here are the Top KB articles that ServiceNow Employees were reading in May:

(Login will be required to view these articles)

Topic: Application Administration Solutions

Title: Calgary Text Indexing   | Instance Full Text Re-Indexing after upgrade to Calgary (KB0529985)

Synopsis: Text indexing in Calgary works differently than in Berlin and earlier releases. If it appears stuck, you can attempt to solve some of the issues using a fix job.

Topic: Integrations Solutions

Title: Troubleshooting | ODBC (KB0534968)

Synopsis: If your instance is running out of memory due to large results sets, encountering error messages, and want to verify what version you are running on, you can start by troubleshooting the ODBC.

Topic: Automation Solutions

Title: Troubleshooting the Exploration Phase in Discovery (KB0535240)

Synopsis: CI Classification triggers the initial probes that are launched during the exploration phase. If you are experiencing trouble in the exploration phase, you can troubleshoot and watch out for key indicators that all conditions are being met.

Topic: Performance Solutions

Title: Troubleshooting Network Performance | Data Collection (KB0521688)

Synopsis: When troubleshooting network performance issues, it is important to quickly identify the issue and collect necessary data to mitigate the problem. This article documents the information the user must gather and provide to help resolve the performance issue as quickly as possible.

Topic: User Experience Solutions

Title: Customer Administration (KB0538359)

Synopsis: Find out how your customer administrators can view, create, update, inactivate, and unlock HI users, as well as grant and revoke the customer and customer_admin role to other users.