A little over a year ago, we launched the Idea Portal on Now Community with the goal of creating a transparent, accessible, and user-friendly system for customers to make requests. Since then, we’ve received thousands of submissions, over 35 of which are now available. Additionally, over 30 ideas are in the “planned” phase and 389 are currently under review or in consideration. That’s a lot of ideating, voting, and vetting—and we can’t wait to see what next year brings.
Top five ideas of 2020
In the past year, we’ve implemented 35 of your ideas. Of those, these five earned the most votes:
- Improve WYSIWYG HTML Editor/TinyMCE
Category: Knowledge - Ability to create table of contents inside of a KB article
Category: Knowledge - Allow usage of multi-row variable set on Get Catalog Variables action in Flow Designer
Category: Flow Designer - Ability to copy a Flow Step in Flow Designer, similar to copying an activity in Workflow
Category: Flow Designer - Move “Requested For” to RITM instead of REQ
Category: Service Catalog
Thank you to those whose ideas are now available or are under consideration – you’re a crucial part of product improvement and innovation at ServiceNow.
If your idea wasn’t accepted...
If you submitted an idea that was not accepted, it was because it was a duplicate idea or wasn’t viable for implementation at this time. Please know that we value your ideas even when we’re unable to implement them and encourage you to keep them coming!
New to the Idea Portal?
Check out this video for an overview of the Idea Portal and how to submit your ideas, then get started.
Let us know what you think
Your feedback helps us make our products better. Leave your questions or comments below or on our feedback forum.
Thanks!
Lawrence Eng
Community Product Owner, ServiceNow
1 Comment
