Workplace Service Delivery - Delivering the Future of Workplace Experiences with ServiceNow

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🚀 Delivering the Future of Workplace Experiences with ServiceNow

Last week, I hosted a live demo focused on Workplace Service Delivery (WSD) — and it was an exciting look into how organizations are transforming the way they manage hybrid work, employee experiences, and visitor interactions.

🌟 From the Virtual Front Door to the Physical One

When we think about ServiceNow, many associate it with digital workflows and virtual service experiences.
But WSD extends that experience into the physical workplace — connecting employees, facilities, and guests to ensure on-site interactions are just as seamless as digital ones.

We explored how companies are adapting to hybrid work — where an employee might reserve a desk one day, book a meeting room the next, and host clients later that week — all powered by ServiceNow.

🏢 Personalized Employee Experience with My Office

The My Office microsite (within Employee Center Pro) personalizes the workplace experience for every employee.
You can:
✅ View your home office and nearby locations
✅ Reserve desks or rooms with smart suggestions
✅ Submit workplace requests (“Need more coffee?” ☕)
✅ See who’s in the office and plan your day

All of this — without leaving the portal or mobile app.

🤝 Seamless Visitor Management

We also walked through Visitor Management, which gives a white-glove arrival experience for every guest.
Visitors can preregister, check in via kiosk, and get wayfinding guidance — while reception teams manage everything from the Visitor Reception Dashboard.

☕ Smarter Reservations & Collaboration

With advanced reservations, teams can:
🗓️ Book recurring meetings and rooms
🍽️ Add catering or AV equipment
🚪 Automatically release unused spaces

It’s efficient, intuitive, and built for hybrid collaboration.

💡 Why It Matters

Hybrid work has redefined what “the workplace” means.
Workplace Service Delivery helps organizations make their spaces engaging and efficient — where employees and visitors feel connected, supported, and productive.

For those of you who were not able to make the call, Here is the Recording

If you’d like to see this live, I’d be happy to walk through how WSD and Employee Center can help your organization reimagine the workplace experience.

Thanks again to everyone who joined — and a special shoutout to Heather Hubert for leading the Q&A!

Let’s keep building smarter, more connected workplaces — one experience at a time.

✉️ Chris Magoon
Senior Solution Consultant, ServiceNow

#WorkplaceServiceDelivery #EmployeeExperience #HybridWork #ServiceNow