Active REQs with related RITMs inactive

[Jeffery Rice]

Has anyone had an issue where REQs are still active in the sytem, while the related RTIMs are all closed complete and inactive?

I have been trying to figure out why that is happening, but so far I have only found a fix script to clean up the reqs, but not anyone has found a root cause.  Just trying to exhaust all resources before creating a HI Ticket.

[Zach Koch]

Take a look at this post. Make sure that business rule is Active and hasn't been customized.

My REQ items aren't closing 

[Jeffery Rice]

Thanks for pointing me to that post.  However, the business rule is active, and doesn't appear to be customized so I'm still searching for an answer.  I appreciate your reply.