How to get Values from Custom with Label Variable ? How to set limit of values and restrict submit

There is a variable Custom with Lable for selecting multiple change requests. It should have at least 3 values before the submit form.  I have added script :  var Changes = g_form.getvalue("field_name").toString().split(',');var changes_length = Chan...

Omit new button for problem task related list on problem

Hi, Once the problem record is assigned to a problem coordinator, no other users should have access to create a PTASK from problem task related list except Problem Manager.from problem task list control in omit new condition tab there is a ootb code ...

Fields and Columns

Hello,I am attempting to incorporate a new column into a ServiceNow list view, referencing it to the "Grade" field within the form of an asset which is working as expected as provides me the grade of the assigned to user. Despite adding this field to...

ATF Assert type - not working properly

Hello All,We have created an alert if user change the impact and try to resolve the Incident, the alert will be displayed as warning message by saying-"As the priority has changed, please ensure you select save prior to resolving this incident.”Now w...

Copied User Email, Department from user table to Catalog form based on Requested For VariableSet

Hi, I need to populate the User Email, Department based on Requested For field on catalog item form. But the Requested For field is in VariableSet. I written the below OnChange catalog Client script and it did't work. Please give me an correct code t...

Condition depends on the instance language

Hi, everyone,I would like to get help with issue I am facing.I have a catalog client script where I remove all options from a variable called category.I created a condition that the user who has role itil will see a list of categories, otherwise a di...

Global Search returning Closed/Resolved Incidents

When using Global Search, it returns ALL Incidents, including Closed and Resolved state ones. I tried the steps below, but it is still returning Closed/Resolved tickets:Here are some detailed steps to change this:1. Navigate to "ts_group.LIST"2. Open...

Inquiry Regarding Uploading Screenshots in ServiceNow Additional Comments

Hi,I hope this email finds you well. I am writing to inquire about the possibility of uploading screenshots directly into the "additional comments" field on ServiceNow.We often find it necessary to include screenshots to provide clarity and context w...

Business elapsed percentage in SLA

Hello Community, Please help me to understand how does the business elapsed percentage works in incident SLA?? for both response and resolution SLA.  Thanks,Sajal

Ui action redirection after click on form.

Relationship between interact and incident table

Hi all, I have created a relationship between interact and incident table. I was able to utilize the OOTB function for the interact table, However, the records are not reflecting in the incident table and is showing all records in the interact table....