The incident description should be copied over to the service request description.
The incident description should be copied over to the service request description. If the variable is available. Thanks in advance.
Forum Posts
[KB0783663] Changing closed RITM to "Work in Progress" doesn't set "Active = True", only "Open" does
Hi,First question, so please correct me if I'm doing it wrong. If we have a closed RITM that's set to "Closed Complete", and this is then reverted to "Work in Progress", Active doesn't get set to True. However, if you take the "Closed Complete" RITM ...
Resolved! Creating a new incident form field with drop down options that's dependent on another choice
Let me know if this would be better in another forum:I've had a look at several tutorials but they seem to be more about Categories and Sub-Categories and I suspect this is fairly straightforward once you know how:I would like to create a new mandato...
AutoClose the incident_task after 4hrs when there is no updateon it
i all, I want to auto close the incident tasks when there is no update on them. P1 incident_task should autoclose after 4hrs,P2 incident_task should autoclose after 8hrs, Please provide your valuable suggestions. Thank you,Pravalika
How to set automated conference bridge notification via Microsoft Teams
Hi Everyone,I am working on the Major Incident Management In that Specifically MIM Workbench, Where I need to when 15 minutes have elapsed since the declaration.then an automated notification is sent to a pre-defined Microsoft Teams channel dedicated...
Best Practices for Handling Major Incidents Related to CI Downtimes in Custom Release Platforms?
Hello, ServiceNow Community! I've encountered a scenario that I'm hoping to get some insights on from this community.. In our org, we have a custom-built release platform app.. The challenge arises when an application, which is a part of this release...
Issue with 'Assign to Active' Functionality Not Working in ServiceNow
Hello Community,I'm encountering an issue with the 'Assign to Active' functionality in my ServiceNow instance. I have edited the 'Assigned to' field dictionary by making Reference qual condition Active is true but it is not working. The changes mad...
Show related Tickets Under CI's
Hi Everyone,We have added a 'Related change ticket' tab under cmdb, When a change ticket is created and added a CI in the configuration item. The 'Related Change Ticket' tab should show that particular change ticket.We have added the OOB relationship...
Clone Functionality
Want to have a clone UI action kind of functionality where I will ask few field values in a UI page, and apart from those field values I want to copy the rest of the fields as it is.I want to know how can I write a gliderecord query that will take in...
Necessary relationships to populate impacted services
Currently I have application services which have dependent relationships but when I pick the item with sub dependencies, they are not populated. For instance, I have a service that is used by another service. If the main service goes down, obviously ...
About OOTB Business Rules, Client Scripts, and UI Actions
Hi. We are currently reviewing business rules, client scripts, and UI actions related to the OOTB incident table.For example, a [change_request] table. Does anyone know of a place where information such as processing details is collected? Thank you.
Resolved! Parent/Child Incident Reporting
I've been trying to locate any best practices around Incident reporting when it comes to parent/child incident relationships. I'm wondering if you all have any information on best practices when reporting against incidents: should reports include chi...
SLA graph for Incident
Is there any way to include incidents only once in SLA graph either in breached or achieved irrespective of SLA definitions attached to the Incident.Example : I have a incident which has 4 SLA's attached to it, in the 3 are nor breached and 1 SLA is ...
How to attach a report from a third party system to RITM in servicenow unstance using integration
Hi!!I am new to integrations and have no knowledge on it. I have a requirement to fetch the report from a third party system (here DataLake) and attach it to RITM whenever its created.Please help me how to do this and also provide code to achieve thi...
SLA
I am creating an SLA in which when the incident is placed on hold, and the assignment group is one of four groups in the incident management queue, the SLA should pause and should resume when the incident is move to in progress again.Furthermore, whe...
