Process Optimization Schedule
Hi,Can we Schedule Process Optimization / Mining jobs to run at regular intervals just like we can schedule Predictive Intelligence Models, say run every 30 days? If so how can we implement that? Thanks
Forum Posts
Service Bridge Fields mapping query
1. what happens if customer(on customer instance) add custom state ?currently I see it adds the value to the state field on Provider but does not create choice(which we do not want). so is there a way to prevent any new updates to state field if the ...
Resolved! Resolved Choice option should visible only for current assignment group users
HICan someone please help on this I have requirement is - On the state field , Resolved option needs to be visible only for current assignment group membersIf any other user opens the incident form they should able to see only other options (in progr...
when comment contains caller's email then incident state should move to work in progress
Hi Community, I have requirement where needs to update incident state from pending to work in progress.this is working from portal and from incident form but not from webex.when comments added from webex it is updating in incident comments but state ...
Incident and change OOB servicenow allows for duplicate numbers. I need that stopped as it is impact
Incident and change OOB servicenow allows for duplicate numbers. I need that stopped as it is impacting reporting. There are articles online how to fix/stop this from occurring
How to hide(without deletion) additional comments in activity without hiding field in Incident.
Hi,We had a requirement , If an incident is passed between two groups(Group A , Group B) , then conversation (additional comments)of caller and group A should not be visible to group B (without deletion of comments).Please let me know. Thanks.
Resolved! Create custom request summary page for catalog item
Can the request summary page be customized to show the fields I want for a specific catalog item?
How to configure one email with different set of conditions and different recipients as ext id's
Hi All,I have a requirement to consolidate the count of notifications 127 into one notification , which has different set of conditions(when to send) and different recipients(whom to send) tagged external id's and common body content for all.How to a...
How to show choice field values based on the order on employee center
Hi all,We are using employee center and there is a record producer for Incident, In that we have category fields had number of choices.The problem is in the backend values are showing in the drop down as i have given but on the employee center it is ...
How to show choice field values based on the order on employee center
Hi all,We are using employee center and there is a record producer for Incident, In that we have category fields had number of choices.The problem is in the backend values are showing in the drop down as i have given but on the employee center it is ...
Incident - gets a duplicate value colored blue in the category field
Hi community,I would appreciate some help with a problem I am facing. I built a custom field in the Service form called incident category.his job to create a parent-child relationship between Service and Category. My Variable reference qualifier is b...
Incident Management Workflow
I'm looking for any examples or best practices for a workflow on the incident records. Like with the change and problem records there is a best practice workflow which prevents users changing the record status, or changing it to the correct status. D...
How to compare previous and current worknotes and comments using flow designer
Hi All, I have a requirement to send a outbound PATCH request to a 3rd part when ant of the field is changed in Incident form.When I change the worknotes, the PATCH request includes both the latest worknote and latest additional comment in the Payloa...
Resolved! Create a report excluding last weekend of the month
Good Morning - I received a request to create a report that includes all weekends of the month except for the last weekend. Is it possible to do this in basic reporting? Or would this be Performance Analytics? We do have PA but that's a whole diffe...
Updating incident by using correlation id instead of sys_id for a table api integration
Hi, I wanted to update incident record through the correlation id not by using sys_id field.In my project it is mandatory to use table api only and the problem is that the client application cannot get sys_id in response after their incident has been...
