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Report on end user chasing or updating a record

Hey - is there a way to report on a customer chasing or updating an incident? we have looked at updated by, but that doesn't give what we need.We are basically trying to figure out, from 5000 incidents, how many are being chased or the customer asked...

Emilie80 by Kilo Contributor
  • 266 Views
  • 1 replies
  • 1 helpfuls

Service catalog task

 I would like to have right to create a new catalog task.  This is complete when only the service desk member is able to create new task.How to achieve this scenario?

harver31 by Tera Contributor
  • 251 Views
  • 10 replies
  • 0 helpfuls

Attachment Encryption

Hi, When uploading an attachment, when prompted to encrypt or not we are presented with 2 options.Current encryption contextCm_security incident encryption context AES-128Security_incident_crypto AES-256I would like to understand the relevance to the...

Tanmay14_0-1699949457225.png Tanmay14_1-1699949457225.png Tanmay14_2-1699949457225.png Tanmay14_3-1699949457225.png

Sending notification on ticket creation

Hi all,I have an incident form with the fields "Opened by" and "Opened for". A user can create a ticket for themselves (Opened by == Opened for) or create a ticket for another user (Opened by != Opened for). I would like to send out notifications whe...

Resolved! how to update work note in incident

Hi All ,  I have 1 requirement i.e: in interaction table1 reference field is created and the reference field refers to incident table records. now in interaction table if transcript field is updated then the same data needs to add a   work note of th...

Set the List Views for Request to auto refresh.

Hi All,We have an requirement to Set the List Views for Request to auto refresh. Is it advisable to implement this functionality ? If not, What are the disadvantage of implementing this ?Any help is much appreciated. i tried to Create a UI Action wit...

Madhusudhan6 by Tera Contributor
  • 1083 Views
  • 1 replies
  • 0 helpfuls