Incident Management forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

wait for condition getting cancelled

Hello Experts, In my workflow i am using the Wait for Condition. Till the time it is waiting for answer to be true, it is waiting. As soon as the answer becomes TRUE, the Wait for Condition is getting cancelled. Any idea where i am doing wrong or how...

deepika46 by Tera Contributor
  • 506 Views
  • 15 replies
  • 0 helpfuls

Multilanguage search of KB in contextual search

Hi,We have a requirement to search for KB articles in the caller's language in the 'search as' function of the contextual search on incidents so help desk members can attach articles in the caller's language. Therefore I would like to enable multi la...

User388805 by Tera Contributor
  • 634 Views
  • 3 replies
  • 0 helpfuls

Resolved! logic for exceeding time limit

Hello experts, i have a use case I have a time value example :  var x="30-11-2023 12:35:00"//just a sample value. The day the scheduled job runs which will be gs.nowDateTime() ex var y=" 30-11-2023 12:37:00" If the day the schedule job runs , exceeds...

deepika46 by Tera Contributor
  • 268 Views
  • 1 replies
  • 0 helpfuls

Additional Assignee List Edit

Hello all,When you use a VTB you can add additional assignees, these assignees can also be viewed in a List view however this is not editable unless you use the VTB. I am looking to enable List edit for the Additonal Assignee List field on the Task T...

mliskaser by Tera Contributor
  • 666 Views
  • 2 replies
  • 0 helpfuls

Using template in incidents

HI, Can templates be built with standard responses or questions to be used either during an Incident handling or closure to save time for the ITIL agent having to manually complete the information out every time? We are just moving ServiceNow Vancouv...

PAllsworth by Tera Contributor
  • 615 Views
  • 1 replies
  • 0 helpfuls

Resolved! Close Inc via email

Hello! We are trying to implement a system where we close an incident via email. We want to read the subject that will contain the INC number at the beginning. The script is, (function runAction(/*GlideRecord*/ current, /*GlideRecord*/ event, /*Email...

Resolved! how to pass a field value from change to change task

Hi cana nyone help me with scenario for there is a field called as ' related project; in change form and its a list type field and my requirment is that i have created ' related project' in change task, the value what ever is in chnage form related c...

raj765_32 by Tera Contributor
  • 1159 Views
  • 5 replies
  • 1 helpfuls