Hi All, We have to filter out the retired CIs from being selected in the change request form.We have created a reference qualifier and we have created a script include and updated the encoded query in the script include. It was working as expected t...
*Standard change proposal We have to cancel the proposal through cancel proposal ui action even the mandatory fields are not filled in. When the state is in new and they want to cancel the proposal the standard change proposal even the mandatory fiel...
Hi Community, I have a requirement; the operation team send the mail to ServiceNow production GMB the mail body consist of Applications and APM ID based on the APM ID in mail the system look for what application that apm id belongs and the assignment...
Hi All, I want to create a dashboard where open incidents not updated from 2 days to show.please share the query to run. Regards,Garvit
There is a email inbound action to create a new incident incident is creating when we receive email from the user but once incident is created with regards to created email and updated incident emails are triggering multiple times (Duplicates)
Hi Team,I have a Requirement that there are field on 'cmdb_ci' table category and subcategory and we have fields on INC form configuration item, category and subcategory.If user selects configuration item then on INC form category and subcategory sho...
I've created a field (improvement) within the Cases table. This field references the Enhacements table. I can select Enhacement and save it in the field, but the enhacement numbering doesn't appear.
Hope this is the correct forum for this question, but if it is not, please feel free to redirect me- I am currently attempting to trigger a notification on the "syslog" table, but am not able to do so - is this not possible? Its a very simple notific...
Hi everyone, We have a requirement to allow only members of the assignment group to edit the cases. If he/she is not a member of the assignment group, they should not be able to edit it. I have written a before update business rule to achieve this. I...
How to prepare reports for the following:1. MTTR (Mean Time To Repair)2. TTR (Time to resolution)3. Total time taken to closefor the incident table. Please help me.
Hi Team,We have third party tool, team wants a URL they can use to insert a incident record in our instance. That URL should allow them to pass a variable, the phone number, using phone number I need to updated the requested for field so that Service...
Hello, I've been working with a customer on their email notifications and I noticed that when a user creates an incident and they receive the "We received your request" email the view the request icon/link on the email template does not take the user...
create an incident ServiceNow record producer has category and sub category fields.The subcategories showing either NULL or return all vales from sys_choice table it should show sub cat where the dependant value is current.category For category varia...
Hi Team,I have created account on SNOW developer site. I just need a test SNOW instance where I can test incident creation via REST API. I just see ways to create apps but not anything related to SNOW ITSM module for incident creation. Can someone pl...
Hello All, Through CSPM alerts incident gets created in servicenow .Now the requirement is how to navigate this particular incident from caller 'Dome9' to particular assignment group named as 'IT-Security". Please help me in achieving this requiremen...
