Adding hint / tooltip to the work_notes field in Workspaces

[kandulek]

Hi All,

We have a requirement to add a tooltip for agents to the "work notes" field in Workspaces.

While adding a tooltip works fine with any of the below field types, this is not working with the "Journal Input" field type (which is the "work notes" field).

Did anyone find a workaround to add a hint / tooltip / info message, etc to the existing incidents in Workspace?

I would be grateful for any suggestions!

Best regards

[miftikhar20 · Accepted solution]

Hi @kandulek, 

To add a hint or tooltip to the "work_notes" field (a Journal Input field) in a Workspace, you cannot use the standard "Hint" text field in the dictionary configuration, as this is not supported for journal fields in Workspaces.

A potential workaround involves using a client script to inject a help text element near the journal field. However, manipulating the Document Object Model (DOM) in Workspaces is not a best practice and may be unstable across different ServiceNow releases.

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

[miftikhar20 · Accepted solution]

Hi @kandulek, 

To add a hint or tooltip to the "work_notes" field (a Journal Input field) in a Workspace, you cannot use the standard "Hint" text field in the dictionary configuration, as this is not supported for journal fields in Workspaces.

A potential workaround involves using a client script to inject a help text element near the journal field. However, manipulating the Document Object Model (DOM) in Workspaces is not a best practice and may be unstable across different ServiceNow releases.

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

[kandulek]

Thank you @miftikhar20 for your response and suggestions 👍

[Ankur Bawiskar · Accepted solution]

@kandulek 

Not possible, as it's not supported by platform.

If my response helped please mark it correct and close the thread so that it benefits future readers.