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3 weeks ago
Hi All,
We have a requirement to add a tooltip for agents to the "work notes" field in Workspaces.
While adding a tooltip works fine with any of the below field types, this is not working with the "Journal Input" field type (which is the "work notes" field).
Did anyone find a workaround to add a hint / tooltip / info message, etc to the existing incidents in Workspace?
I would be grateful for any suggestions!
Best regards
Solved! Go to Solution.
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3 weeks ago
Hi @kandulek,
To add a hint or tooltip to the "work_notes" field (a Journal Input field) in a Workspace, you cannot use the standard "Hint" text field in the dictionary configuration, as this is not supported for journal fields in Workspaces.
A potential workaround involves using a client script to inject a help text element near the journal field. However, manipulating the Document Object Model (DOM) in Workspaces is not a best practice and may be unstable across different ServiceNow releases.
Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.
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3 weeks ago
Not possible, as it's not supported by platform.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
Hi @kandulek,
To add a hint or tooltip to the "work_notes" field (a Journal Input field) in a Workspace, you cannot use the standard "Hint" text field in the dictionary configuration, as this is not supported for journal fields in Workspaces.
A potential workaround involves using a client script to inject a help text element near the journal field. However, manipulating the Document Object Model (DOM) in Workspaces is not a best practice and may be unstable across different ServiceNow releases.
Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.
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3 weeks ago
Thank you @M Iftikhar for your response and suggestions 👍
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3 weeks ago
Not possible, as it's not supported by platform.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader