Adding hint / tooltip to the work_notes field in Workspaces

kandulek
Tera Contributor

Hi All,

 

We have a requirement to add a tooltip for agents to the "work notes" field in Workspaces.

 

While adding a tooltip works fine with any of the below field types, this is not working with the "Journal Input" field type (which is the "work notes" field).

 

kandulek_0-1757335654905.png

 

Did anyone find a workaround to add a hint / tooltip / info message, etc to the existing incidents in Workspace?

 

I would be grateful for any suggestions!

 

Best regards

 

 

3 REPLIES 3

ifti122
Tera Guru

Hi @kandulek

 

To add a hint or tooltip to the "work_notes" field (a Journal Input field) in a Workspace, you cannot use the standard "Hint" text field in the dictionary configuration, as this is not supported for journal fields in Workspaces.

 

A potential workaround involves using a client script to inject a help text element near the journal field. However, manipulating the Document Object Model (DOM) in Workspaces is not a best practice and may be unstable across different ServiceNow releases.

 

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

kandulek
Tera Contributor

Thank you @ifti122 for your response and suggestions 👍

Ankur Bawiskar
Tera Patron
Tera Patron

@kandulek 

Not possible, as it's not supported by platform.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
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