Advanced Work Assignment (AWA) Implementation Plan/Activities

[Shubhankark0302]

Hi Community,

Has anyone Implemented Advanced Work Assignment (AWA) for Incident management? Please share any Implementation plan/activities must be carried out to Implement AWA.

[Maik Skoddow]

Hi @Shubhankark0302 

please find some helpful resources on my page Advanced Work Assignment (AWA) || Knowledge & Troubleshooting Resources

Maik

[sergiu_panaite]

What have you tried so far? Have you encountered any road blocks when implementing it?

[Shubhankark0302]

Not yet. But wanted to get more clarity before starting.