Hello All,Please help me I'm a begineer of servicenow developer. I created a CI report with CI graphs and data tables in "Reports". ("Graph with data table.PNG" )However, when I later sent the report by "Scheduled Report" in PNG format, only the grap...
Hello, I have set incident SLAs according to priority. They work fine if completed according to the conditions for that priority or if I don't complete any of the current SLAs and just change the priority, the new ones will start. If I change the pri...
Hi all, one of my customers want to implement a rule that specific users and issuer of the ticket can view certain incident tickets. I introduced them ACL and they successfully implement a ACL that users with specific role can see incident tickets w...
In-Time and Out-Time must be between 00:00 to 23:59 format and Out-Time must be greater than In-Time Refer attached img. function onChange(control, oldValue, newValue, isLoading, isTemplate) {if (isLoading || newValue === '') {return;var str = g_f...
Good afternoon! I have a select box with 3 choices in my Catalog Item. According to what the choice it would be I will assign to different assignment groups. choice 1 - assisnment group 1choice 2 - assingmnt group 2 choice 3 - assingmnt group 3; I wr...
HI Team, I need an Email ID to be auto populated into watchlist when a particular priority and assignment group were selected.I have tried using business rule with Before and Insert &Update.But the Issue is I am getting the email id populated for mul...
I have a requirement to change the banner image from ServiceNow to Customer Logo. I have done the below changes, Still I'm able to see ServiceNow logo for few seconds.1. Changed the banner image from Basic Configurations.2. Changed the banner image ...
In child incident if category, sub category, configuration item, state, priority, etc changes, that updated data should populate in parent incident. So parent incident is updated according to child. Please help me to do this.
on incident form, if the short description contains '*******' word then on the list view of incidents number, the short description should be highted with color green
Hi All, A question for you in terms of best practice with ServiceNow. When we have a Major Incident we take advantage of ServiceNow's Major Incident functionality (Proposing and Promoting an Incident as such) and even make use of the Major Incident ...
Hi I want to disable the option for downloading attachments in incidentsI want to let the user to see the attachments in view mode only and dont let them download the attachments to local folder. Thanks a lot Lior
Hi, Could anyone please help me on below question. I have one RITM. Because of the flow issue after manager approval the RITM got cancelled. Now the flow has been fixed. Is there any chance to reopen the RITM and need to trigger manager, group approv...
can you please make sure there are no active/open tasks (not in the strict record-type sense, but incidents, approvals, requests, changes, ...) assigned to deactivated user accounts?1. If there are still active tickets/records assigned to these users...
Hello Folks, Could you please me help in making the Rejection comments mandatory when an approver Rejecting the change from the List context menu as below image.
Hello Folks, I am trying to create Change requests from the Script - Background. But am unable to create Emergency type change using the below script. Could you please correct me what am missing? var chg = new GlideRecord('change_request');chg.initia...
