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Incident Management forum
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Forum Posts

Integration account ?

Hi Team,  We would like to integrate ServiceNow A --> ServiceNow B  ( unidirection ) incident integration. I created one local account but that's not working, however when I add rolese to that account it's working. Scenario is : when Incident created...

B Ashok by Tera Guru
  • 671 Views
  • 2 replies
  • 0 helpfuls

Major Incident Notification

Hello Team, When a major incident occurs, users automatically receive notifications with updates every hour (like work notes, who worked on the ticket). Regards,Manasa. 

Manasa Allu by Tera Contributor
  • 730 Views
  • 2 replies
  • 0 helpfuls

Resolved! Return False is not working in onsubmit client script

In the below script return false is not working.Can anyone help me  function onSubmit() {var ga = new GlideAjax('IncidentAssignmentGroup');ga.addParam('sysparm_name', 'canResolveIncident');ga.addParam('sysparm_state', g_form.getValue('state'));ga.add...

akhila13 by Tera Expert
  • 2266 Views
  • 9 replies
  • 2 helpfuls

SLA Escalation

I wanted to do escalation when SLA reaches 50% L2group should get notification and when it reaches to 75% & 100% L3 group should get notification, through flow designer .

Resolved! Remove Parent-Child relationship from Incident

Hi guys,I accidently created a parent-child relationship for an incident which should've been a independent incident.How do i remove this dependency. I only want to keep the child incident and remove all parents.Please help!

NancyR24 by Mega Contributor
  • 2847 Views
  • 2 replies
  • 1 helpfuls