If you look at the official ServiceNow documentation (e.g. PMA)I find that it says non-production instances.Looking at past community messages, I find one that says sub-production instance.I believe that non-production instances and sub-production in...
Hi all, i have a requirement in flow design that i have to re open an approval( not make another) with the same user/group approval has before, nothing changes just re open a existing one, and thats it.This is what i did to re open the catalog task, ...
Hello team,I am trying to get the date and time when an incident was last updated by a user. When I use the updated field it does not match the last entry in the activities log also the updated by shows system and not the last user that updated the r...
Hi All, Can anyone assist me to run the below code When user click on UI action then pop up box should appear on agent workspace and the comments which we have added under pop up the same should be added in custom field(u_level_1_escalation). I have ...
Dear Developers, I need a Business Rule or Script include which will downgrade the Severity/Priority levels after 30 days from the date of creation of the ticket, and also which will do convert the type of ticket from Incident to Request after 60 day...
How can I have this box pop up, if a knowledge article is rated low or marked as unhelpful when a knowledge article is viewed from the backend. The portal shows this (as shown below), but when rated from the back end it does not ask for feedback. Or ...
I have a requirement to remove mandatory condition Assigned to while changing assignment group when the state is InProgess. I have created UI Policy as per the requirement, when the state is InProgress/changing the state to InProgress from New state:...
In OOB Service portal, when you open an existing incident, you can find 'Set up google maps API' option, upon clicking it takes to service documentation page. What is the use of that?
I need to attach the SharePoint link to the attachment just like we attach other files such as images, txt, pfds, etc.Is that possible to attach the URL's to the attachment to the form?
Dear Team, I configured the SLAs on 'security incident' and added custom workflows(in workflows, I am calling events to trigger notifications to respective team) when it breaches.So that, I created SLAs on ('Task SLA' table) and those are working fin...
We've developed a scheduled import which will run daily to fetch data from Oracle DB . Based on the incoming data and some calculations it will create an Incident record in ServiceNow. Now we want to add Retry logic when import fails due to below use...
Hi can anyone help me with how to pop up the message above the field when the field is updated, A message pops up right above the "Follow up Date" field in a PTASK when the "Follow up Date" is updatedMessage: "Please contact Problem Management to mod...
I have a scheduled job running with the following code on auto closure of incidents. I want the script to auto close incidents only on weekdays. Also, I want to test it manually in orer to make sure that it will trigger the system property and auto c...
Hello TeamI have requirement on catalog item to hide the choice in multiple choice variable based on other variable.When I select the "call meeting check box" ' IT ' has to hide from the Multiple choice. Please find below screen shot for more detail...
Hi Team, I have UI Action in Incident Form. When I click on that it is converting to request. once I submitted that request, I need to populate a message saying Your Incident is converted to Request : REQxxxxxxx How Can I achieve this
