Hi Team, When I attach a pdf/excel to the incident ticket, system was not considering it as additional comments update. But when I attach an img/png, it was considering as additional comments update.Can I know is there any configuration that I need t...
Hi I would like non admin/non group members to only have one view on Project, while allowing admin/group members to be able to select other views. How can I achieve this? I tried an advanced view rule(shown below and variations of this), this does pr...
Hi All,I have created Incident survey when the incident closed. Can any one guide me how to create report with the below conditions? Number of surveys sent in a monthNumber of surveys responded to in a month% of satisfied vs. not satisfied% satisfied...
While trying to create a ticket through a record producer using an API, it's throwing error for some particular sys ID The end point is as below:POST: /sn_sc/servicecatalog/items/{sys_id}/submit_producerThe sys ID is present and user being active, a...
I am working on creating a Dashboard for ServiceNow Discovery on CMDB Objects Need to figure out which table to used and how to filter best to use bar chart or list table for the type of report: 1) How many objects are being discovered in Discovery?2...
Hello Community,I am looking for some help. We have a requirement to perform correlation of Incidents in order to reduce the incident counts and create problem records. We do not have any monitoring tools in our environment and our CMDB data is pulle...
Hi Team, I have created the button on portal form. When i click the button, it should redirect to another page but the script is not working and redirection is not happening please help me. Code:Client Controller:var app = angular.module('Demo', []);...
Hi,I want to filter records on incident table with reference field "assignment_group doesn't contain network". var gr = new GlideRecord('incident');gr.query(),if(gr.assignment_group.name!="net") //I have used this way and tried with indexOf but it i...
I need to parse data from email body and push it to one of the reporting table.Receiving an automated email everyday containing details against Server Backup. The report is being received as part of the email body and I need to parse the data and pos...
Configuration as follows, why is this not working:I send the email and check the Incident table and no incident is created.
Hi All, Can anyone please tell me step by step setup that how I can achieve ServiceNow to ServiceNow integration using import set API with coalesce field and transform map script. ex- When I create incident in instance A it should create incident in...
Hello, Delivery time value is not showing on portal view.Please check the attached screenshot below Thank you in advance!!
Hello Community! We are looking to implement a follow-the-sun support model and I was hoping someone would be willing to share some best practices for shift changes and handing-off/reassigning open Incidents. Thank you in advance and, to my US col...
On cases I am receiving ReadOnly true not set on field contact_time_zone: cross-scope access denied.I have added the field contact_time_zone to the form design and the form layout and have made it read only from the configure > Dictionary but it did ...
Hi all, We a have a requirement to display 'enhancements' under My requests.We are using OOB Service portal. Need inputs for me on how to display the enhancement requests in the Service portal.Currently My requests are displaying "Incidents, RITMs, ...
