All the fields get read only when incident closed

[nowitsvashu]

Please help me with this script(I've created a custom incident form)

function onLoad() {

    //Type appropriate comment here, and begin script below

    var incidentState = g_form.getValue('state');

    var editableFields = g_form.getEditbleFields();

    if(incidentState == 7){

        for(var i = 0; i < editableFields.length; i++){

            g_form.setReadOnly(editableFields[i],true);

        }

    }

}

[Mahesh23]

Hello,

Try UI policy instead of client script. 

[nowitsvashu]

I've to make a lot of UI Actions for it.

[Community Alums]

Hi @nowitsvashu ,

OOTB , the closed incidents have all the fields read only by default.

There is an ACL which is restricting the ITIL user to not allow closed incidents editable. In that ACL, there is a condition which allows to edit only if state is not closed/cancelled. Remove that condition and itil user is able to edit closed incidents as well.

https://your-instance.service-now.com/sys_security_acl.do?sys_id=66ec26370a0a0b0100a67b597d415b84&sy...

[Mark Roethof]

Hi there,

Any reason for wanting to do this Client Side? You are aware that Client Side = not secure = user performance degradation? Why not doing this Server Side?