We have a vendor that doesn't update tickets in real time, we get a daily summary of which ones they fixed and when. I'm trying to set up an SLA for them but struggling to work out how to deal with the non real-time nature.I can easily set up an SLA ...
We have table name cmdb_ci_disk, and we have columns and for those columns we have attributes. how can we create indexes on the attributes.
Need help in sending email with all pending Project tasks to the teams Manager / Sr. Management on a daily / weekly / monthly basis. So that we have Management's intervention for better our Task SLA's.
I am looking for ITIL definition/formulas for MTTResolution, Repair, Recovery & Restoration, MTTA & MTTI?How does Servicenow implement them?
Hi,How can we Create a Datasource precedence rule / reconciliation rule for Servers and computers on all attributes? Best Regards,AR
I need set filter in report selection based on the option selections. I added Dependent Value field in report list table. Anyone can suggest?
Hi All, I need a clarification on the SLA Schedule below. P4 -> 10 Business Days means 8*5 Schedule -> 3 Days 18 Hours or 10 days16*5 schedule -> 6 Days 16 Hours or 10 Days24*7 Schedule -> 10 days Please let me knew this to configure in Servicenow in...
Hi all, We recently went live with the ITSM module of ServiceNow; so the product is pretty new to me...I wanted to add a field on the resolve form which pops up when clicking the resolve button on the incident form in SOW.I have checked the related U...
Create a relationship on the problem table to fetch the incident tasks related to incidents that are associated with a specific problem.
ServiceNow in BCM table, if any new fields will be added in future, how to captured those fields values in activities section automatically! could you provide any solution for this it is possible or not?Kindly please help me! 1.Manually we can add ...
I have a report that uses the Incident table and it is filtered by Configuration Item and Resolved on date. When I run it I get a list report of Incidents. In that list report of incidents it includes both the Parent Incidents and the Child Incidents...
Whenever a problem record is created by an incident or directly by the problem module, The stages should start from an assess state instead of a new state. How to configure that requirement?
Hello all, I would like your expert input on the following topic.I am trying to understand the purpose of the Service, Service Offering, and Configuration Item fields in an Incident form.I have read docs but does not help really. For example, for the...
Here below I pasted the code for your reference,var gr = new GlideRecord('incident');gr.addQuery('number','IN00....');gr.query();if(gr.next()){gr.short_description = "my laptop is not working";}
Hi all,I want Which plugins we need to install for on-Call support in Service operations workspace for ITSM and what are dependency
