Resolved! How to show worknotes added by in email notification
Hi, I want show case worknotes in the notification along with "worknotes added by". I got stucked in worknotes added by.Table _incident Regards,Sanju
Forum Posts
Requested for territory not populating for a particular user
Hi Team, I have a for which contains 4 fields, On load or on change of "requested_for" the users territory will be populated and is read only. But for only one user its not populating. There is no restrictions on the form. Regards,Akshata
Resolved! Incidents
How can we tell the difference between incidents that are raised from the portal and those that are raised from a table in ServiceNow?
Resolved! Report that contain certain field set up as a condition
Hi Is there a way to identify all reports that use certain field as a condition. For example, can all reports that has, "incident assignment group' set up as a condition?, including report that use dot walk of incident assignment be identified? Thank...
inbound email action.
Hi,I'm stuck with the inbound email action.I want create the incident for entitydown alerts and relosve the incident for entityup alert . The state of the incident is store as value resolved but the incident is getting relosloving current.addEncod...
Workspace client script UI Action is not working
Hi All, I have created a client callable UI action which is not wokring for workspace. Workspace client script code is below: function onClick(g_form) {var currentRecordSysId = g_form.getUniqueValue();var caseNumber = g_form.getValue('number');alert(...
How to Send the SLA Breach time Field with Ebonded instance
Hi, We have Ebon ding (ServiceNow to ServiceNow) with customers Instance to our company ServiceNow Instance.It Kind of integration with Incident table and created the separate business rules for that first when insert the incident what field values s...
Report on Affected CI table & Change Request
Hello Developers, On a CHG record, We have a related list call Affected CI.I'm creating a report on task_ci table to show the CHG record where these Affected CI are mentioned. I have 1000's of CI for which report needs to be fetched. I don't want to ...
ServiceNow creating duplicate incident while integrating with PagerDuty
Hi team,while creating an incident in servicenow for pagerduty, there is duplicate getting created and that is going to linked with PagerDuty. did anyone faced this issue? please help me in resolving this. Attached screenshot for your reference below...
Flow delay
Hello guys. I have a flow that creates an approval request on a Change Request when the state changes to a specific state. My issue here is that the tasks are created when the state changes and the form loads, the approval requests won't show on the ...
I have a requirement to add one option called last 83 days in interactive filter under opened field.
Hi Guys, I need to add one option called 83 days under date filter options.Please help me with the solution. Thank you.
Resolved! Record Producer - Push Variables to Incident if Certain Value is selected
We have a specific offering on the Service Portal for our business applications for reporting incidents. For one of the business applications we would like to collect a few extra fields and have them in the incident when it gets created. I can have t...
Has anyone added a Restoration state to incident?
We have a number of incidents where a 3rd party is required to deliver a replacement part but at times these parts are not available. In these cases we know what the resolution is and are no longer actively working on the incident as we await the pa...
Resolved! Sent/received email not present in activity filter TOKYO
Afternoon!I am trying to add the Sent/Received emails to the activity filter in an incident record. I do not see it as an option when i configure. Has something changed with Tokyo and the process for this being implemented?This is a new instance. An...
