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Get oauth2.0 token

Hello experts, In my http method i am using a oauth2.0 authentication. when i click the "get oauth token" in the related links of the REST MESSAGE, it shows "oauth token flow completed successfully". I need to pass token in the Payload else i am gett...

deepika46 by Tera Contributor
  • 282 Views
  • 1 replies
  • 0 helpfuls

ATF Issue - Open an Existing Record

Hi All, I'm running ATF on Project table [pm_project], i'm able to successfully insert record on the project table and able to validate if the record is available in the system, but when tried to Open the record ATF is failing with the message - ''pm...

Resolved! Add Opened by User to Watch List

We have a request that when an incident is created and needs to be escalated to another assignment group, that the opened by user is not part of, to add the opened by user to the watch list. It is partially working, but it always adds the opened by u...

mfoster817 by Tera Contributor
  • 470 Views
  • 3 replies
  • 0 helpfuls

Attachment not able to download from RITM

Hello experts, I have a catalog item and inside that i have a field by the type attachment. PFAWhen the RITM is submitted, in the backend admin is able to download the file but the ITIL Person is not able to download. The ADMIN Person is getting the ...

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deepika46 by Tera Contributor
  • 462 Views
  • 4 replies
  • 0 helpfuls

Service Operations Workspace (SOW) - Slow Performance

We have recently deployed Service Operations Workspace with our Utah upgrade. At the same time turning on the New (Next exp) UI.  Since deployment we have received many escalations from our IT Service Desks that SOW performance is particularly bad in...

leec1 by Tera Contributor
  • 1481 Views
  • 8 replies
  • 6 helpfuls