All the fields get read only when incident closed

[nowitsvashu]

Please help me with this script(I've created a custom incident form)

function onLoad() {

    //Type appropriate comment here, and begin script below

    var incidentState = g_form.getValue('state');

    var editableFields = g_form.getEditbleFields();

    if(incidentState == 7){

        for(var i = 0; i < editableFields.length; i++){

            g_form.setReadOnly(editableFields[i],true);

        }

    }

}

[Shaheensk]

Hi @nowitsvashu ,

It looks like there is a small typo in your code. The function getEditbleFields() should be getEditableFields().

var incidentState = g_form.getValue('state');
var editableFields = g_form.getEditableFields(); // Fix typo in function name

if (incidentState == 7) {
for (var i = 0; i < editableFields.length; i++) {
g_form.setReadOnly(editableFields[i], true);
}
}

[AndersBGS]

Hi @nowitsvashu ,

OOTB all fields will become read only when incident is closed - so why create a script for something that is already made OOTB? What is the business case?

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Aman Kumar S]

Hi @nowitsvashu 

I believe its already an OOB feature, you can check Incident.* Write ACL where in the condition it is mentioned

Also, Using client script or UI polciy is not the best idea for your requirement, as these only works for form layout, it will still expose the incidents to be updated from LIST layout unless you block it using list edit ACL or have an onCellEdit client script which is unnecessary effort.

Best way to secure updation is ACL.