Allowing non-ITIL users to access incident tickets

[asaasaasa]

I want to allow non-ITIL users to view incident tickets created by ITIL within the Employee Center.

To achieve this, I want to customize the ticket tab to display the details of the incident. What methods are available for this?

[Ankur Bawiskar]

@asaasaasa 

but why is this required?

You will have to make changes to Table level READ ACLs + Query BR on incident table

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[AndersBGS]

Hi @asaasaasa 

Basically none.

Users needs either itil role which have a license cost or business_stakeholder role which have a a license cost. Users without role should only be able to see their own tickets as OOTB.