any way to bulk update incidents besides update all/selected.

[RBlor]

So my service desk team wants to bulk update child incidents of a parent ticket by using update all/selected but they seem to fail the acls and arent able to adjust those field level acls and ui policies.

is there a role I can use override to allow this without giving full system admin? they have the standard itil role.

[Ankur Bawiskar]

@RBlor 

Hope you are doing good.

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