Assignment group members can edit respective incident. for other users incident should be read only

[abc1233]

Only Assignment group members can edit respective incident. for other users incident should be read only except worknotes , worknotes should be editable to all itil users, please give me "Deny Unless" ACL because if im trying to create normal ACl , because of OOB ACL's my ACL is not working.

[Anand__99 · Accepted solution]

Hi @abc1233 ,

You need to create two Deny Unless ACL's to achieve this: -

1) Create a Deny Unless ACL on write operation

Make sure you are not creating it on table but on field level - incident.*

If you create incident.none it is going to restrict write access to all records which do not satisfy condition, it's not going to check for your field level ACL

2) Create a Deny Unless ACL on write operation to allow adding work notes

If this solves your query mark this as correct/helpful.

Thanks

Anand

[abc1233]

@Anand__99  this helps me alot and its working as expected, Thank you very much!!!