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Attachment Preview Issue on the Incident

sn-ushi
Tera Contributor

Tuesday

Hello,

we are experiencing an issue with image attachments in ServiceNow. So when customer is sharing the imgae of two different type:

  • .jpg files are displayed correctly in both Workspace and Classic UI as preview
  • .jpeg files are not previewed (in Workspace) and also not in Classic UI -> additionaly I need to download it and then see the image 

Could someone help what could be issue?


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4 REPLIES 4

Ankur Bawiskar
Tera Patron

Tuesday

@sn-ushi 

happening on all the table record or specific one?

how is the behavior for admin?

check this KB

ITIL users are not able to preview an image or pdf attached in agent workspace 

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Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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sn-ushi
Tera Contributor
In response to Ankur Bawiskar

Tuesday

It's happening to all.

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Tanushree Maiti
Kilo Patron

Tuesday

Hi @sn-ushi 

 

1.  Check the glide.attachment.extensions system property to ensure .jpeg are not restricted

2. Navigate to System Properties > Document Viewer.
Ensure the property com.snc.documentviewer.enable_document_viewer is set to true.

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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sn-ushi
Tera Contributor
In response to Tanushree Maiti

Tuesday

I do not see this option as Document Viewer

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