Hi Everyone,
In the form header of the incident form of CSM Workspace, I want to display fields like state, priority, major incident state.
I navigated to the form header and added the fields in the related list
Link: https://<instance_name>.service-now.com/now/nav/ui/classic/params/target/sys_aw_form_header.do%3Fsys_id%3D018788b60f442010036a83fa68767e03
Even though the fields are active, it is not displaying in the CSM workspace. But in SOW workspace, the fields are displaying when I configured the fields in the form header
Why is this functionality not working in CSM workspace. Please help me in figuring out this issue.
Thank you in advance!
Kind Regards.
Hello @deepikag0508
This Official ServiceNow Documentation explains it in detail: https://www.servicenow.com/docs/r/yokohama/customer-service-management/config-csm-display-header-in-...
Below are the steps you can adhere to achieve it:
Table Name: sys_ux_page_property > Search Name starts with record_secondary and application is "CSM and FSM Configurable Workspace Foundation" as shown below to update its value from sidebar to header:
Before:
After:
and as you already know that you can always update the secondary items values and their order in "sys_aw_form_header".
Hello @deepikag0508
This Official ServiceNow Documentation explains it in detail: https://www.servicenow.com/docs/r/yokohama/customer-service-management/config-csm-display-header-in-...
Below are the steps you can adhere to achieve it:
Table Name: sys_ux_page_property > Search Name starts with record_secondary and application is "CSM and FSM Configurable Workspace Foundation" as shown below to update its value from sidebar to header:
Before:
After:
and as you already know that you can always update the secondary items values and their order in "sys_aw_form_header".
