Attachment Preview Issue on the Incident

[sn-ushi]

Hello,

we are experiencing an issue with image attachments in ServiceNow. So when customer is sharing the imgae of two different type:

• .jpg files are displayed correctly in both Workspace and Classic UI as preview
• .jpeg files are not previewed (in Workspace) and also not in Classic UI -> additionaly I need to download it and then see the image 

Could someone help what could be issue?

[Ankur Bawiskar]

@sn-ushi 

happening on all the table record or specific one?

how is the behavior for admin?

check this KB

ITIL users are not able to preview an image or pdf attached in agent workspace 

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[sn-ushi]

It's happening to all.

[Tanushree Maiti]

Hi @sn-ushi 

1.  Check the glide.attachment.extensions system property to ensure .jpeg are not restricted

2. Navigate to System Properties > Document Viewer.
Ensure the property com.snc.documentviewer.enable_document_viewer is set to true.

[sn-ushi]

I do not see this option as Document Viewer