Auto‑Assignment Workflow for New Incidents Based on Active Group Members
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yesterday
Create a workflow for the Incident table with the following behavior:
- The workflow should trigger when an Incident is in New state and the Assignment Group is not empty.
- The Assignment Group must be dynamic (not hardcoded to a specific group).
- When an incident is assigned to a group:
- The system should automatically assign the ticket to any user who belongs to the same assignment group.
- The user must be: Active and Logged in within the last 30 minutes.
- If a user has not logged in within the last 30 minutes, the incident should not be assigned to that user.
- If no eligible users are available in the assignment group, the incident should remain unassigned.
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yesterday
You don't need a workflow:
