Seeking Advice from Experienced ServiceNow Developers – AI Tools, Smart Shortcuts, and Real-Time ITS

patilharsha
Tera Contributor

18m ago

Hello Everyone,

I am currently learning ServiceNow development, focusing mainly on the ITSM module. I want to understand how experienced ServiceNow developers handle real-time tasks, solve problems efficiently, and improve productivity using AI tools and other developer resources.

I am not just looking for theoretical knowledge. I would like to learn practical techniques and workflows that developers actually use in their day-to-day work.

I would appreciate your guidance on the following topics:

1. AI Tools for ServiceNow Development

  • Which AI tools do you use in your daily ServiceNow development work?

  • How do you use AI to write, understand, review, and debug Client Scripts, Business Rules, Script Includes, GlideAjax, UI Policies, UI Actions, and Flow Designer logic?

  • Are there any tools that help analyze existing code, identify errors, and suggest better solutions?

  • Which AI tools are genuinely useful for ServiceNow developers, and what are their limitations?

2. Useful AI Prompts for Real-Time Tasks

  • What prompts do you use to convert a business requirement into a ServiceNow solution?

  • Could you share prompts for debugging scripts, understanding existing code, identifying root causes, and improving code quality?

  • How can we prompt AI to explain a requirement step by step, recommend the correct ServiceNow feature, and provide test cases?

  • Do you use any reusable prompts or prompt templates for your everyday development tasks?

3. Shortcuts and Productivity Techniques

  • What shortcuts, built-in ServiceNow features, or developer tools help you complete tasks faster?

  • How do you quickly identify the correct table, field names, reference fields, and relationships?

  • How do you troubleshoot issues efficiently instead of spending hours searching for the cause?

  • Are there any useful techniques for working faster in ServiceNow Studio, the platform UI, and browser developer tools?

4. How Experienced Developers Approach a New Requirement

When you receive a new requirement from a client or business analyst:

  • What steps do you follow before writing any code?

  • How do you decide whether to use a Client Script, Business Rule, UI Policy, Script Include, GlideAjax, Flow Designer, or another solution?

  • How do you identify whether a requirement can be handled through configuration instead of scripting?

  • How do you break a large requirement into smaller, manageable tasks?

It would be helpful to understand your workflow from requirement analysis to development, testing, debugging, and deployment.

5. Real-Time ITSM Scenarios

Could you share practical examples of how experienced developers solve common ITSM requirements, such as:

  • Automatically assigning Incidents to the correct Assignment Group.

  • Validating form fields and preventing incorrect submissions.

  • Retrieving reference field information using Client Scripts and GlideAjax.

  • Automating approvals and notifications.

  • Implementing SLA-related logic and business requirements.

  • Debugging a Business Rule or Client Script that is not working as expected.

For these scenarios, I would love to know which tools you use, how you approach the problem, and how AI can assist without replacing proper technical understanding.

6. Debugging, Testing, and Safe Development Practices

  • What is your step-by-step process for finding the root cause of a ServiceNow issue?

  • Which debugging tools and techniques do you use most frequently?

  • How do you test AI-generated scripts before using them in a development instance?

  • How do you avoid duplicate logic, unnecessary GlideRecord queries, performance issues, and incorrect Business Rule execution?

  • What precautions do you take before moving changes from Development to Test or Production?

7. Recommended Resources and Daily Workflow

  • Which official documentation, community resources, browser extensions, or developer tools do you recommend?

  • Are there any tools that help compare scripts, track changes, or understand unfamiliar code?

  • How do experienced developers reuse existing solutions without blindly copying code?

  • What daily habits or practices help you become faster and more confident as a ServiceNow developer?

8. Advice for Beginners

If you were starting your ServiceNow development career today, what tools, AI prompts, shortcuts, and learning techniques would you adopt from day one?

I would especially appreciate recommendations based on your real project experience rather than just a list of tools.

My main goal is to learn how experienced ServiceNow developers think, analyze requirements, select the right solution, debug problems, use AI effectively, and complete real-time ITSM tasks efficiently while maintaining code quality and following best practices.

Thank you for sharing your experience and helping the community learn!

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