Automatic problem creation in Incident
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Friday
Hi,
I have a issue on automatic problem creation on incident after resolved. So based on the OOTB feature, for incident with Priority High or Critical, problem record will be automatically be created when incident is resolved. But in my case the problem record is getting created for all incident irrespective of the priority. Attaching the playbook of major incident process where I have made the changes on Create problem properties after resolve. And also on small note, for P1(crticial) and P2(High) incident, the worknotes are adding up as "Problem (problem number) is created from incident". But for P3(medium) and P4(low) incidents the worknotes is not getting added but there is a problem record created for that incident. Could you please help me know how to restrict on Problem record creating only for P1 and P2 incident and also from where does this Worknotes getting added.Attached images for reference.
Thanks in advance
