Business Elapsed Time calculation

[Nivedha G]

Hi,

   I have a query on Business elapsed time field in task_sla table. Where does this calculation for Business elapsed time field is done. We know that Business elapsed time is calculated based on not considering on hold state and non-business hours and weekends. But where does this calculation happens?

Thanks in advance

[Ankur Bawiskar]

@Nivedha G 

it happens at the SLA engine level, check these scheduled jobs

Scheduled jobs for SLA 

Also check this BR

check these additional links for better details

Understanding SLA times: Actual Elapsed Time and Business Elapsed Time 

What is the difference between actual elapsed time and business elapsed time? 

Actual and business elapsed times 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Nivedha G 

Hope you are doing good.

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