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IMAP Connection timed out or authentication failed

Hello We have enabled IMAP oAuth2.0, but the connection is timed out or authentication error.We have given all oAuth entity scope in app registry.Unable to connect to the servicenow.port 993.While manually login to the outlook, we can see that the ma...

anu57 by Tera Contributor
  • 1404 Views
  • 1 replies
  • 0 helpfuls

How to track Incident sources

In our instance we are trying to track incident sources, without compromising the contact type data. According to the ServiceNow documentation, contact type is the manner of which the user contacted for help (phone, email, chat...). On top of that we...

Anderson16 by Tera Contributor
  • 1251 Views
  • 2 replies
  • 0 helpfuls

Metric to track assignment group changes

Hello Experts,I need to track assignment group changes for incidents. I can see OOTB metric definition is already available but it is not creating any instance when I change the assignment group. Could you please if I'm missing something here?Thanks,...