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List edit ACL is not working

Hi All,I have a created a list_edit acl for sc_task table of the status field, role-snc_internal which is not working. So when I impersonate a user with snc_internal still it says that "Security constraints prevents from editing". but the same create...

imkhan by Tera Contributor
  • 1541 Views
  • 2 replies
  • 0 helpfuls

UI Action : Mark Duplicate

Hi all, When I click on the MARK DUPLICATE UI Action in the Problem Module, a pop up window opens up with many fields. I need to add 1 extra field to the list. Where do I go to add this? For eg - I need to add a Closure Notes field in the below scree...

SajithMadathil_0-1673838726594.png

Resolved! Update fields on incident list view sys_pop

Morning! I am looking for information on how to update the sys_pop default ffew for the incident table list view. It looks like from default it is presenting all fields on the form. Can this be altered from the CXS view? Does a new sys_pop view need ...

PatrickSlatter_0-1672326012493.png

Multiple condition in Where Clause.

There is a one string field function (present on User (sys_user) table) .This string field is present on a database view too.Whenever I change the value of string field on User table , record is create with new value in database view.I don't want to ...

Neetu2000 by Tera Contributor
  • 592 Views
  • 1 replies
  • 0 helpfuls

Resolved! Major Incident Management Process

Hello All,We are Implementing a Major Incident Management in ServiceNow and would be interested to know the process flow that is being followed as best practice. as per ServiceNow Docs @https://docs.servicenow.com/bundle/tokyo-it-service-management/p...

Santosh37 by Tera Contributor
  • 1881 Views
  • 1 replies
  • 1 helpfuls