We have a Breach Duration, Duration type field on Breach Response table. We are calculating Breach Duration using display BR, we are calculating it through GlideDateTime. Difference between created time and current time is equal to Breach Duration, ...
Need help creating a custom report. Not sure how to go about this one. The business requirement is to create a report (could be a bar or donut) with date ranges.Date ranges are (Less than 1 day, 1-2 days, over 1 week, over 1 month)The values are the...
Hello,I want to add a horizontal goal-line to a bar chart. There are charts that I need one line and others that I need separate line for each column.Can you please help me?
Hi All,I want to change to the background color of a complete record in a list view according to the priority, I knew that we can do for single field. But, I am not sure how can we do it for the complete record in a list view.
I am working on cleaning up our business rules, flows, and client scripts that we are using on our Record Producers. I found that we have several flows that are doing the same thing as our client scripts. The client scripts were created by our manage...
Could any one please help me on how Incident Number is copied to "First reported by" field in Problem record it has to be applied for manual Problem creation created from inside an Incident. Could you anyone please help me on the
We have created an incident from one instance to another instance using Rest API. We need to copy attachments from one instance to another instance using rest API. Could you please provide the possible ways?
Make the Assigned to field empty when the assignment group is not selected for incident problem change!
Hello All,Please help me I'm a begineer of servicenow developer. I created a CI report with CI graphs and data tables in "Reports". ("Graph with data table.PNG" )However, when I later sent the report by "Scheduled Report" in PNG format, only the grap...
Hello, I have set incident SLAs according to priority. They work fine if completed according to the conditions for that priority or if I don't complete any of the current SLAs and just change the priority, the new ones will start. If I change the pri...
Hi all, one of my customers want to implement a rule that specific users and issuer of the ticket can view certain incident tickets. I introduced them ACL and they successfully implement a ACL that users with specific role can see incident tickets w...
In-Time and Out-Time must be between 00:00 to 23:59 format and Out-Time must be greater than In-Time Refer attached img. function onChange(control, oldValue, newValue, isLoading, isTemplate) {if (isLoading || newValue === '') {return;var str = g_f...
Good afternoon! I have a select box with 3 choices in my Catalog Item. According to what the choice it would be I will assign to different assignment groups. choice 1 - assisnment group 1choice 2 - assingmnt group 2 choice 3 - assingmnt group 3; I wr...
HI Team, I need an Email ID to be auto populated into watchlist when a particular priority and assignment group were selected.I have tried using business rule with Before and Insert &Update.But the Issue is I am getting the email id populated for mul...
I have a requirement to change the banner image from ServiceNow to Customer Logo. I have done the below changes, Still I'm able to see ServiceNow logo for few seconds.1. Changed the banner image from Basic Configurations.2. Changed the banner image ...
