Business Elapsed Time calculation
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05-21-2025 07:04 AM
Hi,
I have a query on Business elapsed time field in task_sla table. Where does this calculation for Business elapsed time field is done. We know that Business elapsed time is calculated based on not considering on hold state and non-business hours and weekends. But where does this calculation happens?
Thanks in advance
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05-21-2025 07:24 AM
it happens at the SLA engine level, check these scheduled jobs
Also check this BR
check these additional links for better details
Understanding SLA times: Actual Elapsed Time and Business Elapsed Time
What is the difference between actual elapsed time and business elapsed time?
Actual and business elapsed times
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-22-2025 06:32 AM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader