Can you Add Multiple Managers OR Management Roles in an Assignment Group

[Xavier_Wharton]

Hello SNOW Community, 

Is it possible to add multiple managers to an Assignment Group either by:
1. Creating an additional field in the Assignment Group record
2. Creating roles that will enable specific users who inherit them to manage the group

3. Using Parent Groups

I have a video as well linked below to help add context. 
Please let me know if there's any other information that I can provide to help me arrive at a solution. 

"Video Explainer: Can I add multiple managers to an Assignment Group?"

Context
Some groups have a primary manager as well as their manager/architect. In the event that the 

[Dan O Connor]

Are you using the manager field for any functions or features in your platform?

You could always add a new field called Group Managers that is a list (Glide_list) where you can add multiple user records into it. 

[Xavier_Wharton]

Hi Dan, 

Thank you for this suggestion. I'm new to my role and am not as familiar with glide lists. Can you walk me through the steps on how I can achieve this? I do know how to create groups in ServiceNow, however, I'm not sure what steps to take to add the new field, etc. 

[Aman Jalan]

One way would be, changing the dictionary type of 'Manager' field form Reference to List. This will allow you to add multiple managers.

However this will have it's own issues if you are already using this field in you code or configurations or if ServiceNow might be using this field in their own oob configurations, that you'll have search and modify.

List type will return comma separated sys_ids of all the records selected.

Reference will return sys-id of that single record.

Also as Dan suggested You can always add a new field and use it for your requirements, in order to avoid hassles of modifying existing configurations, if any.