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Resolved! To find a specific string from a line

Hello experts, Is there any way to extract a specific string from a line. Format "Teams Group with id '($NewGroup.Id)' updated with member settings allowCreateUpdateChannels:false and allowDeleteChannels:false" example 'Teams Group with id '6667f10bc...

deepika46 by Tera Contributor
  • 293 Views
  • 1 replies
  • 0 helpfuls

How to deal with agents who leave chats open?

Hi all! At my current employer we run into the issue that Service desk agents have discovered (advanced work assignment) if they leave their chats open after they finish helping the end user, through which they can avoid assignment of new chats. This...

GijsB by Tera Contributor
  • 484 Views
  • 3 replies
  • 0 helpfuls

Resolved! Incident record - last update

sending an email from the toggle bar for an incident record is not updating date/time stamp for the recordis there a way for this to happen?Thanks for your assistance in advance

DianaBTX by Tera Expert
  • 599 Views
  • 3 replies
  • 0 helpfuls

Resolved! UI macros in front of caller field

Hi, I was learning about UI macros and my requirement is to add Assign me icon in front of caller field so that whenever user clicks on that icon, he can assign himself as caller. I have created following UI macro and added it to the dictionary level...

kaushikiberter_0-1722233372995.png kaushikiberter_1-1722233497505.png

Send Survey to Group Members

I have a group called 'IT_Quality' team. My requirement is that I need to trigger the survey to to the members of this group every time that incident is resolved.I have checked the trigger condition form, there I am unable to add this particular grou...

Shrey hurana by Tera Contributor
  • 1018 Views
  • 13 replies
  • 2 helpfuls