Resolved! Show incident count for each state
I need to write a script to show incident count for each state which are updated today and store in a custom field on Incident tableDo help me on the same
Forum Posts
Need to Copy the Work Notes to Additional Comments
I Need to Copy the Work Notes to Additional Comments on the incident form when the work notes of the incident is being updated after 5 days of the last update.I tried using the After Business rule in order to copy the Work notes to Additional Comment...
Incidents being mis routed
Hello all, Please help me with your approach to below situaion,support team has reported that incidents are frequently being misrouted, causing delays in resolution and impacting customer satisfaction, i was assigned to enhance the incident categori...
Resolved! Request History (Audit) on Activities Stream
Is it possible to include a field from the audit history of a request onto the Activities Stream (Notes tab)? For example: I would like to include on the Notes tab any changes to the Priority.Thanks!
SSO is not working and not redirecting t particular record
we have an email script, and we are using that email script in notification bodythis email script is to redirect to the incident record. when users click on this link this should redirect to the incident record.this is working good for normal users, ...
several incidents where multiple changes collided, causing service disruptions,
Our IT team has experienced several incidents where multiple changes collided, causing service disruptions, i need to implement a solution to prevent change collisions and ensure smooth deployments. What strategies would you implement to manage chang...
Major Incident - Add a custom Communication Channel
I'd like to add an xMatters communication channel to the Major Incident Workbench. I've found I can add a record to the comm_channel_config table running the following as a background script which adds it to the dialog screen in the workbench: var gr...
QR Code
When user scan the QR code(Consider this QR code having the information of request details),How can we make It takes them to raise a ticket on the snow support app.If they don’t have the app installed on their mobile phone, it should prompt them to ...
Service portal
Hey Folks, I have requirement of making the watch list widget on portal to read-only on certain condition, I am not getting any relevant articles or resource. how to make it done.?
Custom table
Create 2 date field(start date & end date). Start date should be always less than the end-date. Alert if the user violates it and prevent the user from saving the record. -Use your own table(Custom Table). Any idea above scenaior to create Custom tab...
Major Incident Subscription
Hi - We are going to introduce the Major incident module to our system. To subscribe to a Major Incident Communications, a user must make a request via a catalogue item, according to the major incident module (This is the OOB module and catalogue ite...
Watch list comments to move INC state
Hello communityfew months ago we allowed watch list users to comment a ticket from portal recap pageClient is happy and that thing delivered unbelievable value for around 500 users. NEW Requirement:Client want that if watch list user add a comment fr...
ServiceNow to Azure Service Bus Subscription Integration API
Hi,I am needing to setup a ServiceNow instance to be able to connect to an Azure ServiceBus and subscribe to a topic. Once subscribed, I am needing it to be able to listen for the response after subscribing to the ServiceBus and then processing the r...
Major incident
IT Support user i want the incident task to be used during a major incident so that i can track individual group work on a single major incident. Example : This is true when if the major incident state field is set to accepted on the incident record ...
Inbound action for domain separation is not working for a particular domain
We have domain-separated environment and created an inbound action specific to a every domain within the global domain. However, when an email is received at that domain's email address, the system generates an incident, but the "target" field is bla...
