how to create reports and dashboard in current PDI?
how to explore reports and dashboard in PDI?reports and dashboard for incident, problems, change
Forum Posts
Resolved! Activation of Major Incident in Service operation workspace
Hi, Has anyone been able to activate the new Major incident Management workspace, that I think was introduced in Washington patch 2 release? Im trying to activate the MIM workspace in my PDI but im failing to do so, when Following these instructions...
Need to show confirm box along with the record link before submitting the record
Hi, I have a requirement to show a confirm box if they create a duplicate record. The confirm box should have the link of existing record. How can this be achieved. Thanks
ITSM
I need to track how long an incident stays in each state for reporting purposes. Is there a way to log this automatically in ServiceNow?
I want to know how many times an incident was reassigned inside the same assignment group.
Hello, everyone.I want to create a report that shows how many times an incident was reassigned, and how many times a user was assigned to another user within the same group. Can we use performance analytics to meet this requirement? or using metric_...
Resolved! plugins
How to add button to incident form with visibility condition
Hi All,I want add button (name as- Assigned Me) at the top, this button should only display to users those who belongs to selected assignment group mentioned below Assignment group field in incident record. Means when user selects the assignment grou...
Slow Queries - when an end user selected the all module the slow Queries is running.
When end user selected the Incident- all module. The Slow Querie is running and the performance getting taking long time to execute.I have checked it is before Business Rule is running in the sysuser_prefernce table. I have deactivated the Br and che...
What is .Dot Walking and how to configure it for incident table
What is .Dot Walking and how to configure it for incident table. Scenario : Based on caller selection auto populate email Address
Approvers Related List: Adding Selected Users via Modal on Incident Form
Hello All, I am currently working on Approvers related list on Incident form. We need a 'Add' button on the related list of Approvers. After clicking on 'Add' it will open new window with list of active users from sys_user table. After selecting the ...
How to create a survey which can be send to two users
Hi Team,Am trying to send a single survey to two users(reported by and reported for ) once the incident is resolved. Can I know how this can be achieved
Need to pull report for List of Impacted Services & List Confirmation Item in Incident
Need to pull report for List of Impacted Services & List Confirmation Item in Incidentwhen raising an Incident , we have column for Impacted Services & Confirmation Item
Restrict the visibility from others from seeing the My Open Incidents widget on the ServiceNow porta
How can I restrict the visibility from other users from seeing the My Open Incidents widget on the ServiceNow portal? Without code preferably. There must be an OOTB capability.
Resolved! Trying to setting category from a record producer
Im trying to set my category field on the incident form based on a variable collected from the record producer. the following is what i currently have, but it is only setting to the default. var isMobile = GlideMobileExtensions.getDeviceType() == 'm'...
Resolved! Adding a cause code upon Incident resolution
HelloHas anyone added cause code when resolving the Incidentclient has asked to add this field. What would be some examples?thanks
