sometimes I am seeing Request approval status as requested for approval and the workflow of RITM was not triggering.I do have 10 requests like that but for remaining it is working as expected. To process those 10 requests does workflow of RITM's will...
Hi, I'm trying to create a notifcation that needs to be triggered when an email update happened in incident. Meaning User is giving the updates/comments in the email back to the incident. How can we achieve this. Need to notify : Assigned_to user Whe...
There appears to be a current issue where SMS text notifications are not flowing from ServiceNow to Verizon users. Just curious - anyone else noticing the same issue?
I'm attempting to create a scripted link in conjunction with a Client Script. The does open to a new incident form but template isn't being applied to the Incident. The script and link were modified to able within my ServiceNow Instance.I Checked the...
I need a icon like knowledge in incident table means automated Suggestion for PR based on short description.
Good morning, I added a reference field to our incident form, that references the TAGs table (label), it's configured as a drop down with --None-- option so users can "Tag" the expected cause of an incident while closing the case.I want to show speci...
Update the state of all active incidents where the priority is 1, and the "Caller" is part of the "IT" department. The update should set the state to "In Progress" but must avoid any performance issues or database locking problems in a system with a ...
Hi Team, I have a button named Download report PDF on PIR report in native view. i want same button to be available on Service operational workspace PIR Report . how can we add Download report PDF in SOW. Button Screenshot attached from Native view
ervice now is not showing the comments on the tasks that I've created, and this is our communication way with Global team
How exactly 'Impacted Services/CIs' related list works on Incident form?I have set this property to TRUE 'com.snc.incident.refresh_impacted.include_affected_cis' I have chosen a CI which is associated with 2 Application services.Created a new CI by a...
What is the use of 'refresh impacted services' ui action in the context menu in Incident application? Once the CI is selected in the Configuration item field, upon saving the inc form, will the impacted services related list automatically populate or...
Hi Guys, How to calculate the OOTB Business Duration field in Incident Metrics, I have checked in Incident Metrics only the Duration field is calculated, not Business Duration. I want to Calculate Business Duration as well and only in the scheduled S...
Hello, I have an issue, I try to create my script include function to set the subcategory results depending on category value.I created a simple script include with all the conditions filter from the sys_choice, in the reference qual i put this -> ja...
We have implemented the guided tour for Incident management.Is there any way to get the list of users which used Guided tour and also when the guided tour was being used by users so as to generate the report for the same.
Good Day! I wanted to write a script to get the journal entry, that is updated by user.For example, in my instance there are some task SLAs updated with stage and post which some other updated happened and updated field got changed and those updated ...
