Hello helpful community! We found that OOB any replies to the "Activity Stream @Mention Email" will populate in the additional comments field on the incident record. Our requirement is to change this so that replies are added to the work notes inste...
I'm trying to pull data related to Incidents my team has worked, but the ticket was transferred to another group who closed the ticket. Even though my team didn't close/resolved the ticket they did work on it and that is what I'm trying to capture. A...
We created have one notification when group is changing to another group notification should trigger example cloud comuting group everyone receiving notification, but the thing is Krishn Masiwal this user not getting emails insted this user is email...
Hi, I have a requirement to display the error message if the assignment group is empty only on the classic UI but to hide it on the Service Portal. Will the below logic work? if (gs.isInteractive() && gs.getSession().getStackName() !== 'Service Porta...
Hi , My requirement is in major incident communication plan - Emails should be sent in language of the person receiving based on their language settings in their profile. is there any possibility of achieving this. Thru notifications we can do it usi...
Hi Team, *This is my first post, so sorry if I ask something not so intelligent* We are looking to monitor performance of our managed service provider, and as part of KPI, we want to track how frequently incidents are being updated in the work notes...
in business rules what the difference filter condition and in advanced condition field
Hello,I have a catalog item with two fields:• “Related Application” (backend name: application_name)• “Select the Subscription where the VM needs to be restored” (backend name: requried_subscription_name)I want the value from application_name to auto...
he ServiceNow interface is straight-forward and somewhat intuitive to use; after a few days of navigating around you know enough to get things done, and that's where most people stay at least for a while. Over time you pickup tricks and shortcuts, ty...
Hi All,We have a reference field on our incident form to select a parent incident. When we select the magnifying glass it brings back a list of records as expected, however if you select a number it does not populate it in the field but when I clic...
Is there a way to add due date to incident tickets placed on HOLD ? This will allow us to run reports based on due dates and prevent further aging tickets placed on HOLD.
Hi , I have a requirement on Major Incident communication plans - recipient list.When Major incident belongs to a region(based on caller - orgid subscope) i want only few groups(Specific groups mentioned) to be able to view/select in recipient list.
Hi Team,We have a on change client script and script include to fetch the value from table and do validation,but the issue is even if the value is incorrect the form is getting submitted,which should not be the case. Below is script include and clien...
how to do currently ,when the incident is closed ,all fields become read only.now we need to make this field editable if the user has role knowledge_manager.