Cannot find Major Incident Workspace

[johnrob18]

I have Service Operations Workspace but I have seen (and customer has seen) a Major Incident workspace that is OOB but I have followed install instructions but cannot see it .

Any ideas?

[Dr Atul G- LNG]

Hi  

I don’t think there is a separate MIM available. Once you activate the MIM plugin, it gets embedded in the SOW only. A user still needs the required role to access some functionality.

https://www.servicenow.com/docs/r/it-service-management/service-operations-workspace/mim-in-sow.html

[johnrob18]

The article tells me what MIM in SOW is, but does not tell me how. We have SOW and we have MIM but there is nothing on the SOW about MIM - how is it configured to get MIM?

[johnrob18]

do we just add widgets to the SOW ?

[Dr Atul G- LNG]

NO, nothing required.