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Categories and subcategories are not properly configured while creating incident temlpates

jyothi Penukula
Tera Contributor

While creating INC templates, even after selecting a category, I see all the subcategories rather than dependent subcategories. Is there a way to properly set up the dependencies?

jyothiPenukula_0-1748271628563.png

 

1 REPLY 1

chaithu1489
Kilo Sage

Templates will not support the dependencies. It's more effective to create a new template based on the existing incident