Categories and subcategories are not properly configured while creating incident temlpates
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05-26-2025 08:00 AM
While creating INC templates, even after selecting a category, I see all the subcategories rather than dependent subcategories. Is there a way to properly set up the dependencies?
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05-26-2025 01:41 PM
Templates will not support the dependencies. It's more effective to create a new template based on the existing incident