Resolved! On Hold status on tickets
Hello,I want to capture On-Hold dates for Incidents and SR's in ServiceNow through reporting. Is there any feature (columns, etc.) that can be used to capture this?
Forum Posts
Can we use onchange script in onload client script.
Hi, Can we use onchange script in onload client script. I want to know about it and if answers is yes, please provide me one use case for it. Regards, Nivedita
Resolved! Pop-up Message Display on Incident Form
I have a requirement called Display Pop-up Message in Incident Form. 1. I have created a customized field called 'User Contacted'(String) on the Incident form and this field has choices (Phone, Email, Chat). 2. 'User Contacted' field should display ...
How can we stop the incidents to get assigned to a person who is in leave/PTO
Hi Team, We have a requirement to stop assigning the incidents to the resource who is on leave. For Example: Person 1 is on leave and Person 2 trying to assign an incident to Person 1, What our expectation is either we can hide his name from the grou...
Resolved! How can I increase response of a Table API to hold >10000 records
I want to use GET API (Table level) but issue is response may hold more than 10000(ten thousand) records. Question How can I show a Table ApI with response holding back more than 10000(ten thousand) records to be specific around 20000(twenty thousand...
how to copy attachments from standard change template to change request
how to copy attachments from standard change template to change request ? i tried below post, but not working https://www.servicenow.com/community/itsm-forum/how-can-i-add-attachments-to-change-templates/m-p/468059
Comment is going on next line
Hi, We have a requirement on the integration send the additional comment into the same line from ServiceNow instance to another tool when update the additional comment in incident.The issue we are facing is that there are additional comments s, wh...
Make phone call/teams call from ServiceNow
Hello, When ever incident created with priority P1/P2 then ServiceNow will make call automatically to assigned to person.Please help me, if anyone aware of this type of requirement. Thank You.
Resolved! End users cannot comment on the INCIDENT through portal raised for them by someone else
Hi Friends, In the Service portal, when an someone else raised an incident on the behalf of some end user, the end user is unable to add comments to the incident through service portal. Only the opened by person can add comments to that incident. Tha...
Worknotes not showing up for user on incident form.
Hi,For one of the ITIL user, Worknotes is not showing up on the incident form. When i impersonated his profile, I am able to see the worknotes.I have checked the ACL's as well, he is having the role. What could be the reason. In the below screenshot,...
How to auto populate Assignment Group , Category, SubCategory and service based on service offering
for Incident How to auto populate Assignment Group , Category, SubCategory and service based on service offering. i am trying on use client script on onchange but its working can one help.below is script I have used. function onChange(control, oldVal...
Resolved! Override field display value
is it possible to override the display value of a field (service to Business service )when the assignemnet group is servicedesk
Resolved! Want to hide Delete option for Incident
I do not want anyone to delete Incident from Incident record or from the List view as well. What will be the best option
How to check if a property has a value in a script include?
Hi All,I have a system property which has value of an email address.Now an incident will be created if the recipient is the above email address. We have created a script include where we have called the system property. Now I need to check if the sys...
