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Disable Attachments downloading

Hi I want to disable the option for downloading attachments in incidentsI want to let the user to see the attachments in view mode only and dont let them download the attachments to local folder. Thanks a lot Lior

liorvi by Tera Contributor
  • 945 Views
  • 1 replies
  • 1 helpfuls

Resolved! Inactive user Records

can you please make sure there are no active/open tasks (not in the strict record-type sense, but incidents, approvals, requests, changes, ...) assigned to deactivated user accounts?1. If there are still active tickets/records assigned to these users...

rabbanis by Tera Contributor
  • 1466 Views
  • 3 replies
  • 1 helpfuls

Resolved! Add Incident "Date and time" field in ServiceNow

In order to allow more efficient investigations of incidents raised by colleagues, a new mandatory field should be added to incident form. The field created should be a standard date and time field with a "Now" button to enter a current date and time...

Resolved! SLA Stop on additional comments

Dears, I have modified the incident table and added a field "Responded To" and created a business rule in the same table if an additional comment is added to turn the Responded To option to True. Based on that, I have added an SLA Stop Condition succ...

Burhan Shah by Tera Contributor
  • 1103 Views
  • 14 replies
  • 0 helpfuls