Change Tasks - How is the 'pending' state used?
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01-26-2024 05:43 AM - edited 01-26-2024 06:12 AM
I'm reviewing the possible states of Change Tasks and have found the following:
Table | Element | Language | Value | Label |
change_task | state | en | -5 | Pending |
change_task | state | en | 1 | Open |
change_task | state | en | 2 | In Progress |
change_task | state | en | 3 | Closed |
change_task | state | en | 4 | Canceled |
But when creating Change Tasks on ServiceNow, I'm unable to see how -5 Pending is set. New Change Tasks go into a state of 'Open'.
Can anyone explain how/when a Change Task will be set to -5 Pending?
Thanks
1 REPLY 1

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01-26-2024 07:24 AM
Basically - It means that the Change Task is not ready to be worked. Open means it ready to be worked but not assigned.