Greetings to all, A quick question. whenever i am downloading incident report from SLA_Incident table in excel format, i am receiving a random number under column "Business elapsed time" for example -check the attachment, instead of "days-hours-minut...
We are unable to select the "Billable" checkbox in the catalog item in ServiceNow. When we select it and save the record, it reverts back to the same page without saving the change. There are no UI Policies, Business Rules, or Client Scripts applied ...
Hi All,I have one requirement where- I put incident 'On-Hold>>Awaiting Caller' and if the caller is OOO, I want that OOO-Automatic reply to be registered as 'Reply' in ServiceNow, and it should update the 'Additional Comments', which will in-turn, mo...
I like to have a possibility on the shift planning, to define the Escalation path either as a template, or even better, have the possibility to define the Escalation path separately from the schedule and select in the Escalation, which schedules shou...
Help on the Employee central SuccessFactors API integration. I want do the API integration to get the user data from the Employee central successfactors. Please help me out how can we do that
Xanadu has a feature to send Announcements from your MIM. Has anyone been able to configure your Communication tab to show this as a selection option? All I get for Channels are the defaults. I have updated the platform as well as the store app.
Hi , Can anyone please explain what will happen on clicking the "migrate to new survey management" button in survey.What are the new features will be added after migrating.
Hi Team,i would like to know how to get the information on the incident record this much efforts being spent on this particular incident record. pls share the screen shot of the same. regards,Garvit
Hi, I'd like to run a report to show whether a PIR is complete for all Major Incidents. I'm struggling to find the table which would allow that to happen??? Many Thanks
Hi Community, I have observed that after resolving an incident in my instance, the system automatically generates three additional comments in the Additional Comments field. I would like to understand how this behavior is configured and which module ...
In the same request scope, I need the ability to share specific documents with the internal team (users with an insead.edu email) and other documents/screenshots with external users (those with non-insead.edu email addresses). The documents intended ...
Hi,i was wondering how to track every State change in the Timeline block on SOW for Major incident management.For exemple, in the exemple below, the state of the incident change multiple times but only the last state (resolved) appear. How to display...
Hi All,I have a requirement to replace the main Overwiew dashboard in Service Operations Workspace with another, customized and editable dashboard.I attached a screenshot of how it looks now, it is a default view of SOW.How can I edit it or replace i...
Hi i have created a new VVIP field in user table and written a ui policy where only one check box( vip/VVIP) should be displayed based on chosen field and replicated the VIP style tried with VIP icon too and new icon that were available in images.do ...
