Incident Management forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Incident Prioritization for Major vs Single Incident

At my organization, we are trying to revamp our Incident Priority Definitions and Criteria. Our current Incident Priority Matrix mostly covers what to do and what is considered a Major Incident Priority 1 vs Major Incident Priority 2 and so on. We do...

amyfrye by Tera Contributor
  • 813 Views
  • 1 replies
  • 0 helpfuls

Activity stream - capture info from updated field.

Hi, On our incident form we have a custom section for email communications this has an 'email updated' field with default email info set out. when the email is sent it updates the activity stream with the template... which is correct. my problem is, ...

Matt25 by Giga Guru
  • 758 Views
  • 3 replies
  • 0 helpfuls

Dashboard for Repetitative tickets

Hi Team,i need to create a dashboard ticket which are repetitive, how can i do that is there any way in ServiceNow to achieve that if yes, what filter i can apply in the report to showcase, rather than doing in the excel. Regards,Garvit

Garvit1 by Tera Contributor
  • 526 Views
  • 7 replies
  • 0 helpfuls

Resolved! Incident Progress bar is not working correctly.

Hello all, I have a requirement that when an incident 'Assignment Group' is changed, the status should be 'Active', so I wrote a business rule Before Update , and the status changes based on the Assignment group, but the progress bar displays incorre...

MayurGavhane_3-1727342452200.png