Communication plans for Major incidents and P1 incidents

[jyothi Penukula]

I have a requirement to configure communication plans for P1 incidents similar to Major incidents.

When P1 is promoted to major incident click on view workbench, communicate i can view initial, update and closure plans, similar i need to configure for P1 incidents with some template modifications.

When P1 incident is created i have configured ABC communication plans, when P1 is promoted to Major incident both P1 communication plans and major incident plans are triggered. when P1 is promoted to Major incident i don't want P1 communication plans to be still present , -  i want only Major only incident communication plans. 

Can you suggest better way of doing this??

[Dr Atul G- LNG · Accepted solution]

Hi @jyothi Penukula 

Greetings!!

You can't remove the added plans, what you can do move it to cancelled , this run a BR to move it to cancel or via Flow, that is only option.

[Dr Atul G- LNG · Accepted solution]

Hi @jyothi Penukula 

For that you need to update the communication plan conditions. 

I mean without closing these P1 plans is that possible to close MI? because we already have Major incident plans

Atul: I think NO, as these are mandatory so need to close before closing MI.